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Join to apply for the Night Manager role at Novotel Hotels2 days ago Be among the first 25 applicantsJoin to apply for the Night Manager role at Novotel HotelsCompany DescriptionAccor Hotels is the Pacific''s largest hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney''s most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!Company DescriptionAccor Hotels is the Pacific''s largest hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney''s most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!We are seeking an experienced and dedicated Night Manager (Full -Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.Job DescriptionOversee the nightly operations of the hotel, ensuring all departments function effectivelyManage guest relations and handle any complaints or issues that arise during the night shiftConduct night audits, ensuring financial transactions and reports are accurateEnsure the safety and security of all hotel guests and staff by conducting regular property checksSupport the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queriesLead and motivate the night team, including front office and security staffCoordinate with other departments to ensure guests needs are metManage emergency situations, including medical issues, fire alarms, or security concernsEnsure compliance with hotel policies, procedures, and regulationsQualificationsPrevious experience in a similar role, preferably in hotel leadershipStrong leadership and team management skillsExceptional problem-solving abilities and a proactive approach to guest serviceExcellent communication and interpersonal skillsKnowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)Flexibility to work night shifts, including weekends and public holidaysA professional and approachable manner, with the ability to stay calm under pressureCurrent First Aid and Responsible Service of Alcohol (RSA) certifications are an advantageAdditional InformationAn opportunity to be mentored by the Senior Leadership TeamLearn your Way - Access to our Accor Academy so you can Earn while you Learn!Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation WorldwideAccess to our Employee Assistance ProgramAccor is an equal opportunity employer. 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