Job Title

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Taggle SystemsPurpose-Driven Work:Help solve real-world water challenges in communities across AustraliaCollaborative Team:Join a supportive team of professionals who value curiosity and innovationTech + Impact:Work at the intersection of IoT, sustainability, and utilitiesCareer Growth:Gain experience in multiple domains including data analytics, software, and field operationsFlexibility:Enjoy flexible work arrangements with regular opportunities to travel and engage in hands-on workMake a Difference Where It Matters MostWater is one of our most preciousand threatenedresources. Australia is the driest inhabited continent, and many countries face similar challenges. AtTaggle Systems, we believe smart technology can help solve the water crisis.As an Australian leader inIoT-based smart water monitoring, weve installed over 350,000 devices across 60+ councils and utilities. For over 13 years, our mission has been clear:help communities manage water more effectively and sustainably. To support this mission, were looking for an experienced, enthusiastic, and customer-focusedManaged Services Consultantto join our growing team.About the RoleAs aManaged Services Consultant, you will be the primary point of contact for clients using TagglesManaged Services offering. Youll take ownership of performance and delivery across their digital water ecosystemsfrom meters and IoT devices to network infrastructure and our proprietaryAqualus Water software.Your role is dynamic and hands-on: blending service delivery, data analytics, field operations support, and client engagement. Youll collaborate closely with cross-functional teams including hardware engineers, software developers, network specialists, and account managers.Reporting to theProfessional Services Manager, your focus will be on maximising system uptime, identifying and resolving issues, and delivering measurable value to our clients.Key ResponsibilitiesManaged Services DeliveryMonitor digital water fleets using Aqualus Water and IoT monitoring toolsDetect and investigate communication failures, consumption anomalies, and data gapsAnalyse service reports and ensure compliance with SLAsTrack quarantined devices and manage data continuity issuesTroubleshoot meter reading exceptions and initiate remediation stepsMaintain optimal system performance and escalate issues when necessaryOperations & Network MonitoringAnalyse data transmission trends and non-communicating devicesIdentify and act on system flags, alarms (e.g., leaks, tampering), and event dataConduct root cause analysis on device and network issuesManage and support the ongoing operation of remote IoT networksField Support & TroubleshootingCoordinate with field crews for device remediation, QA checks, and signal testingPerform on-site validation and health checks on receivers and networksHandle warranty claims and manage device lifecycle (including disposal)Participate in fieldwork (travel required approx. 12 weeks per month)Data Analytics & InsightsUse AMI (Advanced Metering Infrastructure) data to detect leaks, outages, and abnormal useTranslate data into actionable insights for clients and internal teamsProvide reports that inform operational decision-makingProject Coordination & AdministrationOrganise day-to-day service delivery operations and schedulesAssist with project tracking, documentation, and procurementMaintain data integrity across systems like Jira, CRM, and internal trackersCustomer Success & CollaborationAct as the key liaison between clients, field teams, and internal stakeholdersBuild long-term, trust-based relationships with customersCollaborate with Sales and Account Managers to support retention and growthPrepare regular updates, service reviews, and performance reportsWhat Were Looking ForRequired Skills & Experience5+ years experience in water, utilities, or environmental tech sectorsProven background in service delivery, IoT system support, or project coordinationExcellent communication, stakeholder management, and organisational skillsStrong analytical and problem-solving mindsetProficiency in Microsoft Office, Jira, and CRM toolsValid driver''s licence and willingness to travel to regional/rural areasFamiliarity with smart water metering or remote sensing systemsUnderstanding of WHS protocols for field-based workTechnical knowledge of NB-IoT, LoRaWAN, or telemetry networksCertifications (Can Be Completed with Taggle Support)White CardWorking at HeightsFirst Aid & CPRSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesUtilitiesReferrals increase your chances of interviewing at Taggle Systems by 2xSign in to set job alerts for Managed Services Consultant roles.Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Global Mobility - Japanese SpeakingBusiness Development Manager - IT Managed ServicesSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 23 hours agoCustomer Success Senior Manager - Global Mobility & Travel ManagementSydney, New South Wales, Australia 3 weeks agoPre-Sales Solution Consultant - Managed ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 18 hours agoSenior Customer Success Manager - Enterprise (Manufacturing)Millers Point, New South Wales, Australia 3 weeks agoAssociate Data Consultant (Managed Services)Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSenior Customer Success Manager - Enterprise (Retail / Hospitality)Sydney, New South Wales, Australia 1 day agoEnterprise Customer Success Manager - ANZSydney, New South Wales, Australia 21 hours agoEnterprise Customer Success Manager - ANZ (Sydney based)Sydney, New South Wales, Australia 21 hours agoMillers Point, New South Wales, Australia 2 days agoSenior Customer Success Manager, Upmarket - APACSydney, New South Wales, Australia 3 weeks agoTechnical Delivery Manager - Managed Services Cybersecurity (SYD)Sydney, New South Wales, Australia 3 weeks agoCustomer Success Manager - Public SectorNorth Sydney, New South Wales, Australia 22 hours agoChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr