Job Title

Take the next step. Be part of something bigger at Suncorp.Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)Brisbane location with great WFH flexibilityAre you an experienced IT professional with a strong technical foundation and a passion for delivering high-performing enterprise services? Were seeking a technically driven Service Delivery Manager to lead and optimise service operations across our critical corporate platformsincluding People & Culture, Legal, Finance, Risk, and Corporate Services.In this role, youll act as the key interface between technical delivery teams, strategic vendors, and internal platform ownersensuring seamless integration, operational stability, and ongoing optimisation of IT services in a complex, multi-vendor environment. Youll bring deep service management expertise, technical acumen, and a continuous improvement mindset to strengthen our service delivery maturity.What youll doOwn the end-to-end service delivery and operational performance across corporate platforms and applications such as Oracle Fusion, Pentaho, Fivetran and Amazon RedshiftProvide technical oversight in managing incidents, change, and problem management processes across service providers with a specific focus on data integrations and cloud-based data platformsDrive adherence to SIAM and ITIL-based frameworks, ensuring governance, compliance, and continuous improvementCollaborate with delivery teams, vendors, and platform owners to manage service transitions and releasesAnalyse platform performance data to identify operational risks, recurring issues, and opportunities for automation or efficiency gainsLead service reviews, SLA performance tracking, and contract governance with service partnersInfluence and guide service design decisions to ensure alignment with enterprise architecture and security standardsWhat youll bringMinimum 3+ years in a technical service delivery, infrastructure operations, or platform support roleExperience supporting Oracle Fusion ERP would be well regardedStrong technical background in enterprise platforms with a proven track record of managing data movement and integration toolsDeep understanding of service management practices (ITIL, SIAM) and enterprise support modelsExperience managing complex vendor relationships and multi-tier support modelsExposure to Agile delivery and DevOps practices within a service management contextStrong analytical, incident response and crisis management capabilitiesExcellent communication and stakeholder engagement skills, with the ability to translate technical issues into business impactITIL v4 or SIAM certification is highly desirableWhat we can offer youVariety of flexible work arrangements and leave optionsIndustry leading 20 weeks paid parental leave and 4 weeks secondary carers leaveGenerous discounts on insurance productsExclusive offers on more than 400 of retailers including Myer, David Jones, Coles and WoolworthsInvest in your brighter future with ongoing study support and career development programsAbout Suncorp GroupWere proud to be a part of the Suncorp Group family alongside some of Australias most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether youre guiding people through lifes biggest moments or providing them with support in times they need it most, youll be driven forward by our shared customer obsession and supported at every step of the journey.At Suncorp we believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.Advertised: 31 Jul 2025 AUS Eastern Standard TimeApplications close: 09 Aug 2025 AUS Eastern Standard TimeDon''t see your dream job posted? No problem, sign up for job alerts and we''ll let you know once something becomes available.Are you an experienced IT professional with a strong technical foundation and a passion for delivering high-performing enterprise services? Were seeking a technically driven Service Delivery Manager to lead and optimise service operations across our critical corporate platformsincluding People & Culture, Legal, Finance, Risk, and Corporate Services.Are you an experienced IT professional with a strong technical foundation and a passion for delivering high-performing enterprise services? Were seeking a technically driven Service Delivery Manager to lead and optimise service operations across our critical corporate platformsincluding People & Culture, Legal, Finance, Risk, and Corporate Services. #J-18808-Ljbffr