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Get AI-powered advice on this job and more exclusive features.Forward with CuscalAt Cuscal, were not just shaping the future of payments - were pioneering it. From launching Australias first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, weve spent over 59 years building solutions that millions of Australians rely on every day.Company DescriptionForward with CuscalAt Cuscal, were not just shaping the future of payments - were pioneering it. From launching Australias first ATM to being the first certified NPP PayTo Payer and Initiator in 2022, weve spent over 59 years building solutions that millions of Australians rely on every day.Now, were preparing for whats next, and we want you to be part of it.Join us as a Service Management Analyst in our Service Delivery team and help us deliver ground-breaking solutions that push the boundaries of whats possible.Job DescriptionYour OpportunityWere looking for a Service Management Analyst to join our Service Delivery team.In this role, youll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users.Youll also make an impact by:In this role you will be responsible for the following:Generating statistical, meaningful, actionable and consumable quality data, as well as regular scorecard generation exposing core KPIs around network quality, trend analysis, metric design and monitoringWorking with technology teams to gather post implementation reviewsContributing to process enhancement opportunities based on ITSM (IT Service Management) best practices and/or industry standardsIdentify IT Service needs and opportunities based on service performance, metrics, operational issues or emerging unmet needsMaintaining the Service Catalogue and Configuration Management DatabaseMaintaining the ITSM tool, collaborating with IT and business groups to ensure a high degree of usability and system accuracyQualificationsWhat youll bringTo succeed in this role, youll have:Minimum 1-2 years of experience in a similar roleProven ability to develop data centric solutions using appropriate tooling (e.g. Power BI, PowerApps, Python, SQL, Advanced Excel, VBA)An understanding of ITIL processes and functions particularly those related to Service ManagementExperience maintaining and configuring ITSM tools such as Atlassian Jira Service Management, MS Service Manager, Service Now or BMC Helix ITSMExperience working with trend analysis, metric design and monitoring and cross-group project experiencesExperience with broad range of stakeholder management and the ability to collaborate across diverse teamsExperience in managing multiple tasks in a dynamic environment.Proven attention to detailStrong verbal and written communication skillsDemonstrated experience in applying critical thinking so solve complex problems.Additional InformationWhy Cuscal?At Cuscal, youll find a strong, successful company thats reimagining the future. And our team is right there at the heart of it all.Here, youll deliver or support interesting, ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves. Youll innovate alongside skilled, smart, connected teams. And youll build an impressive, fulfilling career that continues to grow.Youll also enjoy a range of benefits, including:Work in a hybrid model that supports your lifestyle and goalsWe celebrate success: Our IGNITE program recognises individual and team achievements.Wellbeing focus: We support your physical, mental, and financial health with holistic initiatives and access to discounts via Cuscal Advantage.Join us and reimagine the futureIf this role excites you, wed love to explore your potential and vision for the future. Screening and interviews may occur before the job ad closing date, so dont wait - apply now.For further information about this role please contact careers@cuscal.com.auCuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Cuscal Limited by 2xSign in to set job alerts for Service Management Analyst roles.Sydney, New South Wales, Australia 4 weeks agoMillers Point, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$120,000.00 3 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$130,000.00-A$150,000.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoIT Service Delivery Analyst - ITSM / ITILMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 1 hour agoGreater Sydney Area A$130,000.00-A$160,000.00 3 days agoNorth Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 1 week agoParramatta, New South Wales, Australia A$113,574.00-A$125,720.00 1 week agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 20 hours agoParramatta, New South Wales, Australia A$113,574.00-A$125,720.00 4 days agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 7 hours agoMascot, New South Wales, Australia 2 weeks agoLidcombe, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 6 days agoClinical Business Analyst (Health Manager Lvl 3) - Digital Health - Perm FT & Temp FTInformation Technology Service Delivery ManagerBusiness Analyst - Client Management TransformationMacquarie Park, New South Wales, Australia 6 days agoMillers Point, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. 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