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Join to apply for the Guest Service Agent - Front Office Receptionist role at RACV1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent - Front Office Receptionist role at RACVGet AI-powered advice on this job and more exclusive features.Generous employee benefits & discounts on RACV products & 10 resortsSilver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism AwardsGreat Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that''s yours to shape. Join our supportive leisure team whose job it is to help people live their best lives whether theyre on holiday, visiting an attraction or treating loved ones to a special experience.About the OpportunityAre you passionate about hospitality and thrive in a dynamic, guest-focused environment? An exciting opportunity has arisen for a Front Office Receptionist/Guest Service Agent, to join our rooms division team. As a valued team member, youll be the first point of contact for our guests providing warm welcomes, handling enquiries, and delivering exceptional service that reflects the RACV service standards.Full availability and flexibility is required to work a rotating roster on various shifts between 6am-11pm, inclusive of evenings, weekends & public holidays. Eg shift times, 6.30am-2.30pm & 2.30pm-10.30pm.This could be just the right role for you?As a Front Office Receptionist/Guest Service Agent, you will play a key role in shaping the guest experience delivering outstanding service and consistently exceeding expectations from the moment they arrive. Reporting to the Duty Manager, your key responsibilities for the role include:Interact with guests and groups on the phone, email and online booking systems, creating accommodation and restaurant reservations, IRD orders, housekeeping requests and enquiriesMaintain an up-to-date knowledge on resort services, accommodation rates, amenities, promotions, availability, pricing and policiesAssist guests to check in/out, confirm and process reservations, complete pre-arrival checks, follow up late arrivals, changes or cancellations, monitor room blockings, report pick up, VIP & upgradesTailor the guest experience to generate revenue through upselling, cross selling, repeat business and promoting inhouse servicesMaintain accurate records and booking systems including PMS Opera, Micros and SevenRoomsProcess payments, receipt and record all moniesCollaborate with the front office team and other departments, including housekeeping, kitchen and food & beverage to communicate guest needs and ensure special requests are met in a timely and efficient mannerProvide guests with attentive service, promptly and professionally resolving any issues that ariseWhat you''ll need to be successfulFull availability and flexibility are essential to work various shifts between 6am-12am, on a weekly rotating roster, inclusive of evenings, weekends & public holidaysPrevious experience in front office, reservations or customer service role in a 4-5 star hotel/resort environmentExcellent communication and interpersonal skills with a professional phone mannerProficient administration skills in software programs such as MS Office, with PMS Opera, desirableBe proactive in a fast-paced environment and prioritise the workload to handle multiple tasks & enquiries simultaneouslyExcellent time management, attention to detail and ability to problem solveDemonstrate a friendly professional manner, positive attitude, work well in a team environment and are committed to providing guests with service excellenceExcellent personal presentationHold or be eligible to obtain a Qld Working with Children Check Blue CardWe are OfferingCasual 3+ shifts per weekCompetitive hourly rate + penalties evenings, weekends & public holidaysGenerous employee benefits & discounts on RACV products & 10 resortsHealthy team culture + employee of the month awards & recognitionTraining, development and career progression opportunitiesLaundered uniformComplimentary parking onsiteThe RACV differenceBe part of a team who cares. Back your ambition and find a new career with RACV.Application processYou can learn more about the RACV at www.careers.racv.com.auApplicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.Submit your CV via the link below.Seniority levelSeniority levelAssociateEmployment typeEmployment typePart-timeJob functionJob functionCustomer ServiceIndustriesHospitality and Hotels and MotelsReferrals increase your chances of interviewing at RACV by 2xSign in to set job alerts for Service Representative roles.Gold Coast, Queensland, Australia 6 days agoSurfers Paradise, Queensland, Australia 1 week agoMermaid Beach, Queensland, Australia 2 years agoCustomer Service / Internal Sales RepresentativeCarrara, Queensland, Australia 3 weeks agoAssistant Service Manager OSHC Norfolk Village (Ormeau)Mermaid Beach, Queensland, Australia 2 years agoParadise Point, Queensland, Australia 2 months agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr