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Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Melbourne City team on a full time basis!A competitive hourly rate + shift loading + generous, uncapped incentive schemeOpportunity to maximise your income based on your exceptional performance with our incentive programOngoing training and development to help you thrive and level up your careerBe part of an international brand with exciting opportunities to work across AU/NZ and globallyNeed access to your pay sooner? Enjoy same-day pay via our trusted financial wellbeing providerGet rewarded for great referrals - earn cash through our Employee Referral Program!Company uniform providedAccess exclusive discounts on private health insurance with BupaEnjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more!Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network!Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitnessThrive in a high performing and supportive team culture that celebrates wins and uplifts each other every daySome of the key responsibilities include:Greet and assist customers in renting vehicles as based on their preferences and needsProcess rental agreements accurately and efficientlyPromote and upsell additional products and servicesAddress customer inquires and concerns promptly and professionally, with a service first approachAchieve or exceed individual and team sales targetsInspect vehicles before and after rental periods, noting any damagesMaintain knowledge of current promotions, services, and products to assist with sales effortsBuild strong customer relationships to encourage repeat business and referralsDetailing and cleaning vehicles to business quality standardsRefuel and transport vehiclesTo be considered, you should possess:Previous experience in sales, customer service or retailCar rental experience is highly desirableExcellent communication and interpersonal skills, with a customer-first mindsetConfident using computer systems and technologyAbility to work efficiently in a fast-paced, high-pressure environmentFlexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidaysValid Australian driver''s license with a clean driving recordFull working rights in Australia (current and ongoing)A positive, proactive and team-oriented attitude!About Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.We help to change the way you move is what we stand for and brings us together. More than ever, we''re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.Customers satisfaction is at the heart of the Groups ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). #J-18808-Ljbffr