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Join to apply for the Guest Service Agent (Front Office) role at JW MarriottJoin to apply for the Guest Service Agent (Front Office) role at JW MarriottAdditional InformationJob Number25118026Job CategoryRooms & Guest Services OperationsLocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition Type Non-ManagementGuest Service AgentAbout The CompanyMarriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the worlds leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.About The RoleOur Guest Service Agents are the face of the hotel. They greet and welcome everyone as well as carrying out the checking in and out of hotel guests, manage the switchboard and assist guests with any queries or requests they may have. They process all payment methods in accordance with accounting procedures and policies and follow property control audit standards and cash handling procedures. Guest Service Agents are responsible for providing an outstanding guest experiences from the point of reservation to departure. They will have sound interpersonal and communication skills in order to liaise with various departments and guest.Critical responsibilities:Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keyProcess all payment types such as room charges, cash, checks, debit, or creditAnswer, record, and process all guest calls, messages, requests, questions, or concerns.Coordinate with Housekeeping to track readiness of rooms for check-inCommunicate parking procedures to guests/visitors and dispatch bell staff or valet staff as neededSupply guests with directions and information regarding property and local areas of interestRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.Complete designated cashier and closing reports in the computer systemCash guests'' personal checks and traveler''s checks.Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.Successful Candidates will have:Completing or currently studying in Hospitality related course preferredHas previous experience in Front Office OperationsStrong background in Front Office or customer service is preferredIs available for shift work on a rotated rosterOutstanding written & verbal communication skills.A team player, with flair for guest experience.Computer Literate in Microsoft office with previous Experience in Opera PMS will be highly regarded.The BenefitsEnjoy the benefits of:Unlimited strategic development and career opportunitiesGenerous accommodation and food and beverage discounts including all properties within the Marriott International groupRecognition programs to keep you motivatedThe best hotel training opportunities providedWellbeing and mindfulness programs to ensure you stay healthyAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at JW Marriott by 2xGet notified about new Guest Service Representative jobs in Surfers Paradise, Queensland, Australia.Varsity Lakes, Queensland, Australia 8 hours agoCoolangatta, Queensland, Australia 6 days agoGold Coast, Queensland, Australia 1 week agoKingscliff, New South Wales, Australia 2 weeks agoGuest Service Agent (Part Time & Casual) | InterContinental Sanctuary Cove ResortSanctuary Cove, Queensland, Australia 1 month agoCustomer Service Representative (Chat Support)Gold Coast, Queensland, Australia 2 days agoCustomer Service and Technical Support RepresentativeSouthport, Queensland, Australia 16 hours agoGold Coast, Queensland, Australia 2 weeks agoGold Coast A$70,000.00-A$71,000.00 1 day agoCorporate Services Officer - South East RegionGold Coast, Queensland, Australia 2 days agoKingscliff, New South Wales, Australia 9 hours agoGold Coast, Queensland, Australia 5 hours agoGuest Services & Office Administration AssistantBroadbeach, Queensland, Australia 1 day agoGold Coast, Queensland, Australia A$70,000.00-A$73,000.00 6 days agoSurfers Paradise, Queensland, Australia 3 weeks agoAdministration Officer (Medical Records & Reception)Gold Coast, Queensland, Australia 9 hours agoGold Coast, Queensland, Australia A$120,000.00-A$150,000.00 10 hours agoBeenleigh, Queensland, Australia 6 days agoGold Coast, Queensland, Australia 1 day agoAdministration Officer - Consulting SuitesPA to Assistant Principals - Marymount College, BURLEIGH WATERSGold Coast, Queensland, Australia 2 weeks agoKingsholme, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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