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Client Coordinator - Community Services & Wellbeing Melbourne, VictoriaJoin to apply for the Client Coordinator - Community Services & Wellbeing Melbourne, Victoria role at Royal Freemasons LTDClient Coordinator - Community Services & Wellbeing Melbourne, Victoria1 week ago Be among the first 25 applicantsJoin to apply for the Client Coordinator - Community Services & Wellbeing Melbourne, Victoria role at Royal Freemasons LTDJoin an established provider of Community Aged Care ServicesMake a real difference in the lives of older people$72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home payJoin an established provider of Community Aged Care ServicesMake a real difference in the lives of older people$72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home payPart time positionWant to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the rewards of making a difference in older peoples lives by showing compassion and providing high quality, safe care.The opportunityWe are seeking a highly motivated and enthusiastic Client Coordinator to join our dynamic Community Services Team. You will play a key role in our well-established Home Care Team, supporting the delivery of optimal care and services to consumers living independently in the community.Client Coordinators are the first point of contact for our valued current and potential consumers. This is a fast-paced, customer-focused role responsible for coordinating all aspects of in-home supportfrom initial enquiry through to service scheduling and rosteringunder the direction of Case Managers.This position operates on a rotating roster between 7:00am and 5:00pm, Monday to Friday. The role is based at our Moubray Street, Melbourne office, with work-from-home flexibility available.Key ResponsibilitiesManage all referrals and enquiries for Community Services and Independent LivingCoordinate and follow up on all incoming service calls from consumersCoordinate in-home support (both Royal Freemasons and vendor services) under Case Manager guidance and within approved budgetsConduct monthly phone reviews with consumers as directed by Case ManagersRoster services for clients, ensuring key performance indicators (KPIs) are metMaintain accurate and up-to-date client records, including rosters, progress notes, referrals and enquiriesMonitor the My Aged Care (MAC) portal regularly to ensure timely response to new referralsReconcile invoices and perform data entry to support the generation of monthly activity statements within KPI timeframesMaintain effective communication within the team and with key internal and external stakeholdersQualifications, Knowledge And Requirements Required For The RoleCertificate-level qualification in Community Aged Care or a related fieldMinimum of 2 years experience in community services or the aged care sectorExperience in scheduling or rosteringProficiency in Microsoft Office and familiarity with client management/rostering softwareExcellent interpersonal skills and the ability to build strong, positive relationshipsWillingness and availability to participate in the on-call roster (one week per month)Other RequirementsA current, full drivers licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence (e.g. wearing glasses).It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.All aged care workers re encouraged to be vaccinated against Covid-19 (3 vaccines) and receive the Flu-Vaccine. All successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.How To ApplyIf you are passionate about providing excellent service and want to be part of a caring and collaborative team, wed love to hear from you. 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