Job Title

Aboriginal Senior Client Service OfficerHomes NSWLocation: DubboEmployment type: Ongoing, Full-time (1 vacancy)Salary: Clerk Grade 5/6, $ $99,398 to $ $110,271 p.a. plus employers'' contribution to superannuation and annual leave loadingThis position is open to Australian Aboriginal and Torres Strait Islander people only.Your roleThis is a rewarding opportunity to create meaningful outcomes for Aboriginal and Torres Strait Islander clients with complex housing and support needs.As an Aboriginal Senior Client service Officer, you will provide tailored advice and support across tenancy, housing and property management services. Youll work collaboratively with clients, internal staff and external providers to ensure culturally responsive and effective service delivery.You will be part of a community focused team, working to support stronger, more inclusive housing outcomes and improved pathways for sustainable living.What Youll DoProvide advice to Aboriginal and Torres Strait Islander clients and their advocates to navigate complex housing needs.Deliver support in line with eligibility, clients needs, and relevant legislation, policy and procedures.Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.Resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent Housing NSW at the NCAT.Coach client service team members to improve skills in assessing and managing clients, including those with complex needsManage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.Manage client information to ensure confidentiality, accuracy and integrity.Monitor workflows and identify work priorities, team development and training needs.What Were Looking ForAboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communitiesStrong customer service and communication skills, with a commitment to supporting Aboriginal and Torres Strait Islander clientsDemonstrated cultural capability, including lived experience, strong community relationships and a sound understanding of historical impacts on Aboriginal communities.A current drivers licence (unrestricted) and willingness to travel is required (regional locations only).As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australias First Nations peopleWhere a position is identified, an applicants race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.RoleThere are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:Confirmation of Aboriginality formorWritten confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:is of Aboriginal and/or Torres Strait Islander descent, andidentifies as an Aboriginal and/or Torres Strait Islander person, andis accepted as a such by the Aboriginal and/or Torres Strait Islander community.Download the role description.If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.To apply directly via the DCJ Careers site click here. Search for the job and click the Apply now button.For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people We OfferWe offer a variety of benefits, including:A challenging and rewarding careerFlexible, autonomous work environmentCompetitive pay and conditionsTraining and development opportunities to build and maintain capabilitiesHealth & Wellbeing and Employee Assistance Programs.Want more information? Visit our website to see more information on Working for us.We do work that really mattersWorking for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We''re focused on breaking, rather than managing, disadvantage. Its work that really matters.Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment!Are you ready to join us?RequirementsClick apply. You will need to attach an up-to-date rsum (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:Tell us a time when you managed a complex situation that required you to involve a stakeholder to deliver an outcomeTell me about a time where you had to manage multiple deadlines. How did you do it and what systems or strategies did you use to ensure all tasks were completedApplications close 11:59pm AEST Sunday August 24, 2025.Got a question?For more information about the role or what its like to work for DCJ, please contact the hiring manager Ashley Bosier on 0459 280 290 or email ashley.boshier@homes.nsw.gov.auIf youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Syvonne Pereira on (02) 8688 8950 or via syvonne.pereira@dcj.nsw.gov.auVisit Recruitment adjustments on the DCJ website to learn more.Inclusion and Diversity lies at the heart of how we recruitWe continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.Other InformationA talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).Thank you for your interest in this role. We look forward to receiving your application.To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/The Welcome ExperienceThinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperienceThe careers site currently promotes this service on the Discover roles with DCJ in regional NSW page. #J-18808-Ljbffr