Job Title

Join to apply for the Front Office All-Rounder role at Handwritten Collection1 day ago Be among the first 25 applicantsJoin to apply for the Front Office All-Rounder role at Handwritten CollectionCompany DescriptionHotel Woolstore 1888 Handwritten Collection is one of Sydneys most distinctive heritage hotels, perfectly positioned in the heart of Darling Harbour. Blending historic charm with contemporary style, our boutique property offers guests an unforgettable experience with its industrial-chic interiors, curated modern art and vibrant atmosphere.Company DescriptionHotel Woolstore 1888 Handwritten Collection is one of Sydneys most distinctive heritage hotels, perfectly positioned in the heart of Darling Harbour. Blending historic charm with contemporary style, our boutique property offers guests an unforgettable experience with its industrial-chic interiors, curated modern art and vibrant atmosphere.Originally built in 1888, we are proud to be the fourth oldest of the 21 remaining wool stores in Sydney. Today, this beautifully restored five-storey sandstone and brick landmark houses 90 thoughtfully designed guest rooms, an award-winning local restaurant and bar, and versatile spaces for meetings and events - all crafted to reflect the character and creativity of our storied past.Job DescriptionWere on the lookout for a confident and motivated Front Office All-Rounder to join our dynamic team at Hotel Woolstore 1888. This is a hybrid Guest Service Agent/Reservations role, perfect for someone with a passion for guest engagement, strong attention to detail and a flair for handling group bookings and event enquiries.In this diverse role, youll be the first point of contact for many of our guests both in person and behind the scenes. Youll combine warm, personalised front desk service with proactive reservation and sales responsibilities to ensure every stay starts with a great impression and ends with satisfaction.Key ResponsibilitiesDeliver warm, personalised check-in and check-out experiences that leave a lasting impression.Manage individual and group reservations accurately across phone, email, and booking systems.Respond to event and group enquiries, coordinating with internal teams to ensure smooth planning and execution.Coordinate and manage dining events and conference bookings within our Food & Beverage spaces, serving as the primary point of contact for clients from initial inquiry through to booking confirmation.Maximise occupancy and revenue through upselling, cross-selling, and proactive rate management.Handle guest requests and concerns with professionalism and efficiency, ensuring high satisfaction.Support daily front office operations including phones, emails, payments and occasional porter duties.QualificationsPrevious experience in a front office or reservations role (ideally both)Ability to focus attention on guest needs, remaining calm and courteous at all timesConfident handling group bookings and coordinating event-related enquiries.Detail-oriented with a knack for organisation and multitasking.Knowledge of PMS/booking systems (Opera Cloud experience a plus).Ability to work a flexible schedule including mornings, evenings, weekends, and public holidays.Additional InformationWhy work for Accor?Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.Benefits Your WayOn-site we offer car parking, duty meals and laundry servicesImmediate access to global accommodation and F&B discounts#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.Recognition of service anniversaries and Accor Tenure Milestones.Our Commitment to Diversity & Inclusion.We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Handwritten Collection by 2xGet notified about new Front Office Specialist jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 7 months agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 months agoMascot, New South Wales, Australia 5 days agoMillers Point, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 4 weeks agoDarlinghurst, New South Wales, Australia 1 month agoSt Leonards, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoCompany Secretarial Assistant | ASX ListedReceptionist - Greencross Livingstone RoadPetersham, New South Wales, Australia 1 day agoSt Leonards, New South Wales, Australia 1 week agoExecutive Assistant to CEO & COO | High Growth Start-Up | $120k + superSydney, New South Wales, Australia 3 days agoRedfern, New South Wales, Australia 2 weeks agoAdministrative Officer (Level 3) - Patient Services and Information DepartmentSydney, New South Wales, Australia 1 hour agoFront Office Assistant Manager (Duty Manager)Mascot, New South Wales, Australia 3 weeks agoAdministrative Officer (Level 4) - Cell & Molecular TherapiesAdministrative Officer (Level 3) - Dermatology, Ambulatory Care Business UnitSydney, New South Wales, Australia 1 day agoSt Leonards, New South Wales, Australia 1 day agoPersonal Assistants - Executive AssistantSt Leonards, New South Wales, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr