Job Title

Driven by the passion to improve quality of peoples lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.We are seeking an enthusiastic, quick learner who has solid troubleshooting skills and the desire to learn new technology. Equally important will be your communication skills, patience and positive attitude. If you are organized, attentive and take pride in your problem-solving abilities, click apply now.This is a great opportunity for an individual with a few years experience or new to the industry as a Support Analyst looking to develop their skills further in a new and exciting industry. Working mostly in our Head Office in the city, Milton QLD. On-site client visits will be required from time-to-time.As a Service Desk Analyst, you will be responsible forProviding first-line level 1 technical support via phone, email or remote access supporting both Australia and New Zealand businessesTroubleshooting and resolving common IT issues on Windows desktops/laptops, Azure, Office 365, Audiology Software, mobile phones and other key business applications within agreed SLAsLiaise with Level 2 & 3 resolver groups to manage and maintain communication with usersResponsible for IT onboarding and off-boarding and continuous process improvementsAssisting with Systems setups, maintenance and IT projectsKnowledge transfer and training of other Service Desk and usersCreating and maintaining IT Knowledge Base documentation and support articlesAttending client sites for further troubleshooting and installations as requiredQualificationsBachelors degree in IT or relevant working experience Ideally 1-2 years experience in a Service Desk or IT Support environmentProven troubleshooting and analytical skills using a methodical approach to problem solvingOutstanding customer service ethic with excellent written and verbal communication skillsAbility to explain technical concepts to non- technical users Desktop support skills including Windows 11, MS Office 365, SharePoint, networking, Hardware (laptops, desktops, peripherals, mobile phones, AV equipment and conferencing tools, etc)Experience with Managing Azure Intune and desktop buildsApplicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this roleWho we areAt WS Audiology, we provide innovative hearing aids and hearing health services.Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.Sounds wonderful? We can''t wait to hear from you.WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self. #J-18808-Ljbffr