Job Title

Join to apply for the Customer Care Consultant role at Sunshine Coast Council1 day ago Be among the first 25 applicantsJoin to apply for the Customer Care Consultant role at Sunshine Coast CouncilGet AI-powered advice on this job and more exclusive features.Why work with usAt Council, were proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future youll want to join our team!Why work with usAt Council, were proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future youll want to join our team!With the vision to be Australias most sustainable region -Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.About The RoleJoin our Cemetery Services team within the Customer Response branch, where you''ll support families with empathy and precisionnavigating sensitive moments with care, clarity, and professional boundaries.This role involves managing multiple tasks with daily competing priorities, while liaising with funeral directors, stonemasons, and other stakeholders to coordinate burial and ash interment services. Your ability to remain composed, detail-focused, and respectful will be key to delivering high-quality, personalised service.Key Duties IncludeProvide compassionate customer service and process applications, bookings, and paymentsLiaise with funeral directors, stonemasons, suppliers, and internal teams to deliver seamless serviceLiaise with suppliers, manage inventory, and maintain accurate recordsCoordinate and guide customers through memorial design and installationThis position is based in Councils Nambour Office.About YouYoure a compassionate and detail-oriented professional who thrives in customer-facing roles, especially those requiring empathy and emotional resilience. Your ability to support families during challenging times is matched by your commitment to delivering respectful, professional and personalised service.You bring a Certificate III in Business Administration or equivalent experience, along with strong communication skills and a proactive approach to problem-solving. Youre confident working independently, managing competing priorities, and maintaining confidentiality at all times. Proficiency in computer systemsincluding design applicationsis essential.Experience in end-of-life services or memorial design is highly desirable. If youre someone who values meaningful work and enjoys being part of a supportive team, this role offers a unique opportunity to make a lasting impact.Appointment to this position is subject to the completion of a psychometric assessment, designed to support role alignment and workplace success.Our Culture & Employee BenefitsCouncil is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.How To ApplyYour written application should include:A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; andA current resume or curriculum vitae.Once you have these two documents ready, click Apply Now and follow the prompts to complete your application.Further InformationHelpful information to assist you in completing your application is available on the Sunshine Coast Council website.To learn more about Councils vision and projects, you can view the Corporate Plan 2025-2030.For specific enquiries contact Kylie van Doren during business hours on 07 5459 2302.We''re working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au.At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Sunshine Coast Council by 2xSign in to set job alerts for Customer Service Advisor roles.Bokarina, Queensland, Australia 6 days agoSunshine Coast, Queensland, Australia 1 week agoSunshine Coast, Queensland, Australia 1 week agoSunshine Coast, Queensland, Australia 2 weeks agoSunshine Coast, Queensland, Australia 3 days agoMaroochydore, Queensland, Australia 1 week agoSunshine Coast, Queensland, Australia 3 days agoSunshine Coast, Queensland, Australia 6 hours agoSunshine Coast, Queensland, Australia 1 hour agoSunshine Coast, Queensland, Australia 7 hours agoSunshine Coast, Queensland, Australia 3 weeks agoCaloundra, Queensland, Australia 1 month agoCaloundra, Queensland, Australia 4 months agoSunshine Coast, Queensland, Australia 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr