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Operations Manager | NSW (Inclusive Employment Australia)SSI Fairfield West, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Operations Manager | NSW (Inclusive Employment Australia) role at SSIOperations Manager | NSW (Inclusive Employment Australia)SSI Fairfield West, New South Wales, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Operations Manager | NSW (Inclusive Employment Australia) role at SSIAbout SSISettlement Services International (SSI) is a community organisation and social business that supports individuals and communities to reach their full potential. We work alongside multicultural communities, people seeking asylum, refugees, people with disability, and other vulnerable groups to foster an inclusive and empowered society. Our work is grounded in our values of respect, accountability, inclusion, innovation, and social justice.Following our recent success in securing the Inclusive Employment Australia (IEA) tender as a specialist refugee provider, Settlement Services International (SSI) has exciting opportunities to join our team delivering culturally responsive, trauma-informed employment services across 18 Employment Service Areas in NSW, Victoria, and Queensland, through a hub-and-spoke model that supports refugee communities in their journey towards meaningful employment.About the RoleThe Operations Manager plays a critical leadership role in the delivery of SSIs Inclusive Employment Australia (IEA) program funded by the Department of Social Services under the IEA DEED/funding agreement across assigned Employment Services Areas (ESAs).This position provides strategic oversight and operational direction to ensure high-quality services and outcomes for job seekers, with a focus on people with disability and refugees. The Operations Manager is accountable for service excellence, contract compliance, and the achievement of key performance indicators in accordance with the IEA DEED.Are you ready to lead a program thats redefining employment support in Australia?Were looking for a dynamic Operations Manager to drive the success of Inclusive Employment Australia (IEA). In this pivotal leadership role, youll oversee the strategic and operational delivery of the IEA program across assigned Employment Service Areas, ensuring impactful outcomes for job seekers, with a strong focus on people with disability and refugee communities.This is more than just a management role, it''s your opportunity to champion service excellence, lead high-performing teams, ensure contract compliance, and deliver results that truly matter. If you''re passionate about inclusion, performance, and purpose, this is your chance to make a real difference.Please reach out to us for thefull Position Descriptionto review the Key Responsibilities and Measures of success.Essential CriteriaRelevant qualifications in Business Management, Leadership, or a related field, or a willingness to work towards obtaining them.Proven experience leading high-performing teams across multiple regions, with a focus on delivering excellent customer service, compliance, and operational outcomes.Strong commercial acumen with a demonstrated ability to meet financial targets, grow profitability, and support business growth.Customer-focused leadership style, with the ability to inspire and motivate teams to exceed service standards, KPIs, and business goals.Demonstrated empathy and understanding when working with job seekers and clients from diverse backgrounds.In-depth knowledge of local, state, and national labour markets.Successful track record in business development, sales, or marketing, supported by strong communication, negotiation, and influencing skills.Commitment to ethical practice, accountability, and professional integrity.Previous program or operational leadership experience within the Australian Employment Services sector, particularly in disability employment (highly regarded).Understanding of the barriers faced by people with disability or mental illness in securing employment, or relevant lived experience (desirable).Experience working with, or an understanding of, the needs of CALD and refugee communities, or lived experience within these communities (desirable).About our BenefitsSalary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!Flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.Access to in-house training and learning opportunities for professional development and growth.Access to our inhouse wellbeing programs.Working alongside professional and dedicated team members all wanting to make a difference in our communities.About our Recruitment ProcessSSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young peoples safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.To ApplyWe look forward to receiving your resume and cover letter, explaining your interest and suitability for this role via email. Applications without cover letters will not be consideredApplications close Tuesday 19th August 2025.SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au.SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process (including the application form ) and offering information about workplace adjustments and support networks.Should you require adjustments please email me atmkhooblall@ssi.org.auor call me on 0410 801 184.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesNon-profit OrganizationsReferrals increase your chances of interviewing at SSI by 2xGet notified about new Operations Manager jobs in Fairfield West, New South Wales, Australia.Parramatta, New South Wales, Australia A$180,000.00-A$220,000.00 5 days agoSurry Hills, New South Wales, Australia 1 week agoLane Cove West, New South Wales, Australia 1 week agoStrategy and Operations Senior Manager, APACSydney, New South Wales, Australia 1 day agoOperations Manager - Pizza Hut (Relocation to UAE)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 51 minutes agoStrategy & Operations Manager, MarketplaceSenior Operations Manager - Multi-Site, Sydney RegionRedfern, New South Wales, Australia 1 month agoHead of Operations - (Flexible | Remote | Leadership)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 months agoSilverwater, New South Wales, Australia 3 weeks agoKingsgrove, New South Wales, Australia 4 weeks agoSilverwater, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 hours agoStrathfield South, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoSenior Operations & Strategy Manager, APACSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$145,000.00 1 day agoDelivery Operations Manager, Uber Direct ANZSydney, New South Wales, Australia 54 minutes agoOperation Shift Manager, Delivery OperationsKemps Creek, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 23 hours agoOperations & Customer Experience Manager (eCommerce, Direct to Consumer, Global)Strategy and Operations Manager, Rider OperationsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoSurry Hills, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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