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Join to apply for the General Manager role at Laundy Hotels1 day ago Be among the first 25 applicantsJoin to apply for the General Manager role at Laundy HotelsGet AI-powered advice on this job and more exclusive features.Originally built in 1930, the Crossways Hotel is a historic pub that has long stood as an inner-western icon. Since its re-opening in July 2016, Crossways has evolved into a welcoming, family-friendly venue at the heart of the local community offering quality food, service, and entertainment in a relaxed and approachable setting.As part of the Laundy Hotels group, Crossways upholds the tradition of old-fashioned hospitality, backed by a forward-thinking team culture.The OpportunityWe are currently seeking an experienced, driven, and community-focused General Manager to lead the team at Crossways Hotel.As General Manager, you will be responsible for the strategic and day-to-day operations of the venue, ensuring excellence in service, staff leadership, and business performance. This is a hands-on role suited to a leader with proven experience in high-volume, multifaceted hospitality operations.Key ResponsibilitiesLead and oversee the full operational management of the venue, including bar, bistro, gaming, events, and overall guest experienceDrive team performance through recruitment, training, and ongoing development across all departmentsMaintain compliance with licensing, gaming, RSA/RCG, safety, and company standardsManage financials, including cost control, payroll, budgets, and cash handling proceduresWork closely with marketing to execute effective local area promotions, community engagement, and brand initiativesEnsure venue presentation, food & beverage offering, and service standards are consistently maintained to the highest levelCultivate a supportive and inclusive team culture that fosters development, performance, and staff retentionCollaborate with head office and senior management to drive continuous improvement and long-term business successAbout YouYou are a passionate hospitality leader with a strong background in running high-volume venues and a deep commitment to exceptional customer service and team development.You Will BringProven experience as a General Manager, Licensee, or senior venue leadership roleStrong understanding of gaming operations and relevant legislationDemonstrated financial acumen and operational oversightA hands-on leadership style with excellent communication and people management skillsCreativity and commercial thinking to drive promotions, events, and continuous product improvementImmaculate personal presentation and a strong customer-focused mindsetAbility to lead by example and inspire high-performance teamsQualifications:Must hold or be eligible to hold a current NSW RSA & RCGAdvanced Licensee Training certification (or willingness to obtain)Ability to obtain a Hoteliers License (preferred)Why Join Laundy Hotels? Laundy Hotels is a fourth-generation, family-owned hospitality group with over 40 venues across Sydney and regional NSW. Were committed to providing outstanding experiences for our guests and long-term career development for our people.At Laundy Hotels, youll be part of a team that values innovation, passion, and community. Youll also have access to real growth opportunities within one of the fastest-growing hospitality groups in the country.Apply today and take the next step in your hospitality leadership career with Laundy Hotels.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesHospitalityReferrals increase your chances of interviewing at Laundy Hotels by 2xGet notified about new General Manager jobs in Sydney, New South Wales, Australia.North Sydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia A$150,000.00-A$200,000.00 1 day agoGeneral Manager - Iconic Woolly Bay Hotel, WoolloomoolooParramatta, New South Wales, Australia A$180,000.00-A$200,000.00 1 week agoHunters Hill, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 weeks agoGeneral Manager, Blacktown and Mt Druitt Hospitals - Western Sydney Local Health DistrictBlacktown, New South Wales, Australia 4 days agoCrows Nest, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoGeneral Manager - Come lead with us at Paddo InnSydney, New South Wales, Australia 3 weeks agoGeneral Manager - Transmission and RenewablesSydney, New South Wales, Australia 2 weeks agoGeneral Manager / Head of Flight OperationsBankstown, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 18 hours agoGeneral Manager - Come lead with us at Darlo BarSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoWestmead, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoGeneral Manager | Early Childhood ApproachSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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