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Program Support Team Leader page is loadedProgram Support Team LeaderApply locations Rowes Bay, QLD, Australia time type Full time posted on Posted Yesterday time left to apply End Date: September 7, 2025 (28 days left to apply) job requisition id R52381Number of Positions Available:1ABOUT USThe Salvation Army is a Christian movement and one of Australia''s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here providing support, safety, community, and opportunity.Position Title:Program Support Team LeadClassification:SCHADS Level 6Status:Full-Time, PermanentReports to:Centre ManagerDirect Reports:Approximately 12SITE-BASEDWhy this Role MattersThe Salvation Army (Salvos) is one of Australias largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.About the RoleThe Program Support Team Lead is responsible for leading and supporting a team of Support Workers who provide person-centred care to adults engaged in the Townsville Alcohol and Other Drugs (AOD) Residential Rehabilitation Program and the Withdrawal Management Unit. This role includes the recruitment, training, supervision, performance management, and rostering of Support Workers, while ensuring that daily operations and participant activities are safe, structured, and aligned with client wellbeing.How you will make an impact:As the Program Support Team Lead, you will lead the day-to-day service delivery and operations by:Coordinating and maintaining effective rosters to ensure all shifts are appropriately staffed.Ensuring service delivery aligns with The Salvation Armys standards, policies, and accreditation requirements.Implementing and monitoring service delivery tools and systems, including SAMIS, SolvSafety, and Kronos.Supporting client-centred practices such as supervised medication, meaningful daily activities, and smooth admissions and discharges.Promoting continuous quality improvement, clinical governance, and risk management across service operations.Providing direct line management, supervision, and performance support for Support Workers.Supporting team members with professional development, including personal goal setting.Encouraging team cohesion and fostering strong internal relationships.Reviewing service delivery data and feedback to support evaluation and continuous improvement.Assisting with implementation, monitoring, and refinement of practice models and service changes at the frontline level.What you will bring:A degree in Social Work, Welfare, Community Development or a related discipline OR significant sector experience and knowledge developed through prior roles, training, and professional development.Relevant experience working in the community services, health, or AOD sectors.Demonstrated experience in staff supervision and leadership.A current and valid Blue Card (Working with Children Check).Current First Aid and CPR certification.A valid drivers licence.What we offerThe Salvos offer eligible employee''s a well-balanced package of meaningful benefits including:Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.Access to EAP and health & wellness initiatives incl Fitness PassportOngoing training and development opportunities that enhance on the job skills and proficiency.Rewarding and fulfilling purpose-driven careers that have positive and sustainable social impacts.How to applyIf youre passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.About us:The Salvation Army (Salvos) is a Christian movement and one of Australia''s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.Applications will closeas soon as a suitable candidate is secured.The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.We value Integrity, Compassion, Respect, Diversity, and CollaborationAbout UsCheck out how were bringing some more good in the world.Why work with the Salvos?The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.Diversity & InclusionThe Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.Our Recruitment ProcessCheck out our career page to find out more about our recruitment process and what its like to work at the Salvos.Interested in volunteering with the Salvos?We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer.Whatever your skillset, availability, or areas of interest, we are keen to hear from you. #J-18808-Ljbffr