Job Title

Manager Crisis, Court Support and PartnershipsTo apply submit a resume and no more than 2 page response to the Selection Criteria by 5pm, 19 August 2025.Position purposeResponsible for the operational leadership and day to day management of the organisations crisis, court support and partnerships function.ClassificationLevel 8 Social, Community, Home Care and Disability Industry Award 2010Employment StatusFrom 58 to 72.5 hours per fortnight. Salary Packaging availableWork LocationThe employee will be required to work at CADA designated locations in Moreton Bay including Caboolture, Redcliffe and StrathpineAccountabilityPosition reports to Executive Manager Crisis, Court Support and PartnershipsHours of WorkCADAs hours of operation are 8 am to 6 pmABOUT USThe Centre Against Domestic Abuse (CADA) is a community organisation funded by the Queensland Government to respond to adults and children affected by domestic and family violence. We provide counselling and crisis/court support, referrals, risk assessment and safety planning, and high risk integrated service responses, as well as trauma informed recovery focused support for women. CADA is active in advocacy, community education and early intervention and, prevention strategies work towards a future free from domestic and family violence, in partnership with government and organisations working in the sector. We operate from offices at Caboolture, Redcliffe and Strathpine.CADA encourages applicants from a variety of backgrounds, we value a diverse workforce and pride ourselves on inclusivity. We offer internal employment and development opportunities. People from an Aboriginal and Torres Strait Islander background are strongly encouraged to apply.OUR VISIONA future free from domestic and family violence.OUR MISSIONTo provide domestic and family violence support in Moreton Bay through prevention, early intervention, crisis response and recovery to promote safety and healing.OUR GOALSCADA influences and informs the region and is recognised as specialist leaders in prevention and response to domestic and family violence.CADA is committed to a strengths based and client centred practice in service provision.CADA develops and sustains systems and initiatives that are locally driven and future informed.CADA is committed to continuous improvement through reflection and the dedication to excellence.CADA BENEFITSCADA has a strong commitment to employee wellbeing and offer:Salary packaging: As a not for profit, CADA employees can use part of their gross income to pay for everyday living expenses. This minimises their taxable income giving them more take home pay.Bonus leave: All employees are gifted days between Christmas and New Year, a preventative health screening leave day, a day off on their birthday (after 12 months of employment) and are eligible for up to two wellbeing days per year subject to approval.Paid Employee Assistance Program (EAP): Three confidential, short term counselling sessions are available for every employee and immediate family per year.Wellbeing initiatives: CADA recognises our teams hard work and commitment. Each year our teams celebrate with a wellbeing day it could be coffee and canvas or fish and chips by the bay. We also have a dedicated wellbeing group who run initiatives through the year, like massage day.Six weeks paid parental leave: After 12 months of employment, employees are eligible for six weeks of paid parental leave by CADA. This can also be used for those who may foster and adopt.Supervision: As well as regular internal supervision sessions, CADA pays for up to five external supervision sessions for all employees per year.And much more.ABOUT THE ROLEThe Manager Crisis, Court Support and Partnerships oversees a team of practitioners delivering crisis response, court support and advocacy services across the Moreton Bay region. The role supports team cohesion, staff supervision, stakeholder relationships and program operations to ensure alignment with the organisations strategic objectives and client outcomes.Working closely with the Executive Manager Crisis and Partnerships, the manager contributes to workforce development, service coordination, risk management and high quality service delivery that meets funding and contractual requirements. This position is key to implementing practice excellence, cultural safety and trauma informed approaches across the team.QUALIFICATIONPossess a tertiary qualification in social work, psychology, social science or similar and a minimum 3 years experience in a similar position.CORE COMPETENCIESChampions trauma informed, intersectional approaches across the organisationPromotes culturally responsive leadership and inclusive practiceLeads strategic responses to risk and builds trauma informed systemsStrengthens sector partnerships and drives system improvementsLeads with kindness, integrity, self awareness and commitment to sustainable practiceROLE REQUIREMENTSDemonstrated leadership and management experience in a domestic and family violence or related human services sectorStrong understanding of crisis intervention, risk assessment and safety planningExperience supervising practitioners and leading high quality service delivery teamsAbility to maintain program compliance, quality assurance and reporting requirementsSkilled in stakeholder engagement, interagency collaboration and operational problem solvingStrong knowledge of relevant legislation including the Domestic and Family Violence Protection Act 2012RESPONSIBILITIESLead and manage the day to day operations of the Crisis, Court Support and Partnerships servicesProvide supervision, guidance and professional development support to team membersOversee rostering, staff resourcing and coordination across service locationsManage people related responsibilities of the Crisis, Court Support and Partnerships team including recruitment, onboarding, performance enablement, professional development and resolution of grievances in collaboration with the Executive Manager, CEO and the organisations HR and Operations functionsEnsure service delivery meets safety, compliance, contract, funding requirements and client outcome requirements, providing specialist knowledge and expertise through collaboration, consultation, coaching and effective decision makingDrive continuous improvement and innovation in crisis and court support practicesMaintain effective data systems, reporting processes and documentationCollaborate with stakeholders to enhance risk assessment and safety planning responsesParticipate in high risk case discussions, case management meetings and interagency forumsContribute to funding submissions, service planning and development initiativesSupport community education and training activities led by the executive leadership teamProvide reports, updates and insights to the Executive Manager Crisis and Partnerships and CEO as requiredORGANISATIONAL RESPONSIBILITIESModel and promote the organisations values, vision, policies and proceduresActively contribute and participate in CADA events, staff meetings, supervision and team building activitiesSupport a culture of safety, inclusion, learning and accountabilityLead the development of appropriate written resources in relation to domestic and family violence issues and preventionManage reporting and accountability mechanisms for areas of responsibility, ensuring integrity of data and decision makingDrive the development and facilitation of community education and training to raise awareness of domestic and family violence issues and to increase the capacity of the community and other workers in the region in responding to domestic and family violenceOther tasks as directed by the Executive Manager or CEOSELECTION CRITERIATertiary qualifications and demonstrated experience leading frontline service delivery within the DFV or related human services sectorStrong operational leadership, with proven capability in team supervision, risk management and service coordinationDemonstrated ability to manage high risk DFV engagement and high pressure environments while supporting staff wellbeing and service qualityExperience in collaborative practice, stakeholder engagement and interagency coordinationHigh level written and verbal communication skills, including the ability to professionally and sensitively communicate complex information, resolve conflicts and facilitate engaging and interactive one on one, small group and large group sessionsDemonstrated knowledge and understanding of the needs, issues and sensitivities which impact diverse communities in contemporary society, with the ability to work effectively and sensitively with people from culturally and linguistically diverse backgrounds including Aboriginal and or Torres Strait Islander peoples, LGBTQIA+ people, people with all abilities and multifaith communitiesADDITIONAL REQUIREMENTSMust inform CADA of any Domestic and Family Violence applications or orders naming you as respondent (current or in the past)Blue Card for Working with Children (Queensland)Current Queensland Drivers LicenceUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver''s licence? Do you have a current Working With Children (WWC) Check? How many years of people management experience do you have? Do you have experience working in the not-for-profit sector?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr