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East Maitland | Hybrid Work (2-3 days in-office) Full-time | PermanentBring your creativity, strategy, and tech smarts to a marketing role where you can truly make your mark.We''re on the lookout for a driven and curious Retention Marketing Specialist with 2-3 years of experience to join our growing marketing team.In this role, you''ll be at the heart of our customer retention strategy-designing, building, and optimising multi-channel campaigns that engage, delight, and build loyalty.You''ll work across teams and with external partners to deliver seamless customer experiences and data-led campaign performance, primarily through Salesforce Marketing Cloud.What you''ll be doingOwn the retention journey from start to finish:Build and deploy campaigns via email, SMS, and other digital channelsCollaborate with internal teams and external vendors to align messaging, assets and timelinesWrite or help craft compelling content that connects with customersPartner with the web team to improve landing pages and drive conversionMonitor and report on campaign performance-what''s working, what''s not, and what''s nextContinuously find ways to improve automation, personalisation, and impactWhat we''re looking forExperience & Know-How:2-3 years in retention, lifecycle or email marketingMarketing automation experience is essential (Salesforce Marketing Cloud is a bonus!)Skills That Shine:Strong writing and editing skillsAnalytical mindset-you love diving into data to guide decisionsAwareness of landing page/user experience best practicesYou''re Someone Who:Brings positive energy and curiosity to their workLoves learning and growing in a team environmentIs organised, efficient, and communicates with impactIs comfortable in a busy environment with shifting prioritiesWhy join us?Pacific Smiles is a growing, purpose-led healthcare organisation with more than 110 centres across Australia. With over 1800 team members, we pride ourselves on our collaborative culture, strong values, and commitment to delivering the best patient experience.Here''s what you can expect:Flexible working to support your way of lifeA role with variety, responsibility, and real impactA team that gets stuck in and delivers resultsRecognition programs, wellness initiatives and a great office cultureKeen to take the next step in your marketing career?Apply now and discover where this opportunity could take you.Desired Skills and Experiencemarketing, retention campaigns #J-18808-Ljbffr