A fast-growing SaaS company in the healthcare tech space is hiring a Head of Customer Support to lead and scale its support function.Youll manage a high-performing offshore team, oversee all support channels, and drive improvements through AI tools, automation, and data insights. This is a hands-on leadership role with strong influence across the business.What Youll DoLead day-to-day support operations (chat, phone, knowledge base)Manage and grow an experienced offshore teamImplement tools like Zendesk and chatbots to improve efficiencyUse support data to drive improvements and customer outcomesWork closely with product and engineering teamsWhat Youll Bring3+ years in a support leadership role (ideally in SaaS)Experience managing offshore or remote teamsStrong with support tooling, automation & analyticsTech-savvy and customer-focusedLocation: Sydney HQ + hybridEligibility: Australian Citizens or PR onlyUnlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Head of Customer Support? What''s your expected annual base salary? How much notice are you required to give your current employer?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Featured jobsSenior Customer Experience ManagerMultigateSmithfield, Sydney NSW9d agoCustomer Success ManagerForsta Australia Pty LtdSydney NSW5d agoCustomer Support ManagerMediRecords Pty LtdNorth Sydney, Sydney NSW19d agoResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
Job Title
Head of Customer Support & Experience