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4 days ago Be among the first 25 applicantsCompany DescriptionMinor Hotels is one of Australasias largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Company DescriptionMinor Hotels is one of Australasias largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. Youll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.Job DescriptionOaks Casuarina Santai Resort are looking for a casual Guest Service Agent who is passionate about providing excellent customer service to join the team.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence.You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.Key Responsibilities Include:Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.Hourly rates (excluding super):Monday - Friday: $32.31Saturday: $38.78Sunday: $45.24QualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.Additional InformationAt Minor Hotels, we value our people as the heart of our success. Joining Minor means, youll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:What We Offer:Career Growth: Learning and development programs to boost your career.Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks: International accommodation discounts across our hotel brands.Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.Experiences: Discounted entertainment and activities.Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.Generous Leave: Parental and birthday leave.Wellness Boost: EAP and tailored wellness support.Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Oaks Hotels, Resorts & Suites by 2xSign in to set job alerts for Guest Service Representative roles.Coolangatta, Queensland, Australia 4 days agoCustomer Service Representative (Chat Support)Varsity Lakes, Queensland, Australia 5 days agoSurfers Paradise, Queensland, Australia 3 days agoGold Coast, Queensland, Australia 1 week agoCustomer Service and Technical Support RepresentativePatient Support Officer, Medical Ward - MurwillumbahMurwillumbah, New South Wales, Australia 2 days agoGold Coast, Queensland, Australia 3 weeks agoGold Coast A$70,000.00-A$71,000.00 6 days agoPatient Support Officer, Medical Ward - MurwillumbahMurwillumbah, New South Wales, Australia 4 hours agoCorporate Services Officer - South East RegionGold Coast, Queensland, Australia 1 week agoSouthport, Queensland, Australia 5 days agoTweed Heads, New South Wales, Australia A$65,984.00-A$65,984.00 2 weeks agoGuest Services & Office Administration AssistantBroadbeach, Queensland, Australia 6 days agoAdministration Officer - Community FacilitiesTweed Heads, New South Wales, Australia 3 days agoGold Coast, Queensland, Australia $55,000.00-$55,000.00 5 days agoBurleigh Heads, Queensland, Australia 7 hours agoAdministration Officer - Community FacilitiesTweed Heads South, New South Wales, Australia 2 days agoGold Coast, Queensland, Australia A$70,000.00-A$73,000.00 1 week agoGold Coast, Queensland, Australia A$120,000.00-A$150,000.00 5 days agoSurfers Paradise, Queensland, Australia 4 weeks agoAdministration Officer (Medical Records & Reception)Gold Coast, Queensland, Australia 5 days agoPA to Assistant Principals - Marymount College, BURLEIGH WATERSWere unlocking community knowledge in a new way. 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