Job Title

Join to apply for the Customer Support Team Leader role at Albany Toyota4 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Team Leader role at Albany ToyotaFull TimeApplication Closes 29 Aug 2025Wellington - Wellington CityCustomer Service RepresentativeOur Customer Support team is looking for a new Team Leader who is keen to share their skills in Customer Service with others and drive the team to the next level.As the Customer Support Team Leader, you will be accountable for maximising our customer retention, and enhancing the experience for our Service and Sales departments.The position will involve leading a team of five staff while working alongside other managers around the business to support our customer experience.As this is a productive role, you will also be the first point of contact for all in-coming calls into our business. With over a 150 staff, we receive a lot of calls in a day, and it will be your primary responsibility to co-ordinate these calls between our 5 branches. You must be able to work autonomously and in a repetitive environment. You will be asked to provide administrative support at times to ensure the smooth running of the Customer Support Team.About YouThree years of customer service experience ideally at a senior levelResilience to achieve goals even in the face of obstaclesPersonable with the ability to interact with a wide variety of customers and staffGood computer skills and a high-level knowledge of Microsoft OfficePractical and keen to challenge and implement new ideas and processesStrong organisational skills and the capability to prioritise workloads and tasks efficientlyThe ability to work well in a team environmentAttention to detailReporting and Administration to Senior ManagementAutomotive Service experience is highly desirableOn OfferCompetitive remuneration package of $70,000-$78,000 p/aStaff discounts & opportunities for career developmentOngoing training and development in conjunction with Toyota New ZealandA friendly, supportive, and fun team environmentThis role would be perfect for a Senior Service Advisor or Service Advisor Team leader who is wanting to take their career in a different direction.If this sounds like you, APPLY NOW by submitting your application online or if you want to hear more about the role, please contact Mara at hr@rb.toyota.co.nzApplications close 29 August 2025. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesAutomotiveReferrals increase your chances of interviewing at Albany Toyota by 2xSign in to set job alerts for Customer Support Team Lead roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr