Job Title

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products protect customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Our culture of high performance with high integrity underpins our values and the way we interact with our customers, the community and each other. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today.Purpose of the RoleLeading a team of dedicated, Claims Consultants, you will be responsible for delivering consistently high levels of customer service while obtaining the lowest possible claims costs.Position AccountabilitiesDevelop, coach, and motivate a team of Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of servicePrioritization and allocation of team portfolios including workload managementMaintain highly effective working relationships with key stakeholders (internal & external)Provide technical product, process, system, and compliance supportConduct performance reviews and assist with staffing requirements & recruitmentContribute to the continuous improvement of systems and processesKnowledge and Experience:Previous Team Leader or equivalent experienceAbility to lead & motivate a team and able to manage stakeholder relationshipsAbility to effectively analyse and resolve problems and manage conflict with excellent communication skillsHave a core focus on customer outcomes and relationsExcellent attention to detail, decision making skills, able to be innovative with the ability to manage time and prioritizeLocation This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance.Extra leave - Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.Paid parental leave- We support our new parents with paid parental leave and other benefits.Workplace giving - If youre passionate about a cause, then we are too we offer workplace giving and well dollar match your donations to registered charities.Development opportunities- Were championing your development with internal programs and access to a wide range of online courses.Employee discounts - Youll receive discounts on Budget Direct insurance products.Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.Onsite facilities There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.Auto & Generalvalues individual differences and believes in fostering an inclusive culture that creates a great place to work for all.*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Have you worked in a role where you had team and or line management responsibility? How many years'' experience do you have as a Home Claims Team Leader? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? Do you have experience leading agile teams? How many years'' experience do you have as a Claims Team Leader? How many years of people management experience do you have? Have you worked in a call centre before?Insurance & Superannuation 1,001-5,000 employeesAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr