This is a Customer Support role with Streem based in Surry Hills, NSW, AU Streem Role Seniority - junior More about the Customer Support role at Streem Join the Team Making Media Meaningful Why join the Streem team? At Streem, we help Australias most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters. Were a tech-powered company built by passionate people, and thats what sets us apart. If youre someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, youll feel right at home here. Were driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy! About the role: Customer Support plays a vital role, balancing direct customer support with operational, behind the scenes workflows. With a focus on real-time, high-quality service delivery, you will act as a first point of contact for support, ensure a smooth customer experience and produce deliverables in a timely manner. This role is ideal for university students or individuals looking for flexible, part-time, or weekend work - hours can vary from early morning to late evening as Streems support is 24/7 Youll gain valuable experience in the media and technology landscape. What Youll Do: Deliver high-quality support to Streem customers via multiple channels (phone call, Live Chat, emails etc.) Oversee the timely and accurate delivery of key outputs including Curated Reports, Media Items, Transcripts, and Keyword Media Briefs. Monitor and support daily production workflows and deliverables. Train our clients on how to effectively use the Streem platform. Who You Are: A university student or early-career professional seeking meaningful, flexible work experience. Available to work 3-5 days with the inclusion of weekends and evenings Excellent communicator with a customer-first mindset. Comfortable working in fast-paced, deadline-driven environments. Proactive, organised, and collaborative someone who thrives in a team setting. Why you should work with us: Daily gourmet lunches and snacks by our private chef Pup-friendly office space Flexible and hybrid working 8 Minute walk from Central Station Fun seasonal team events $2,000 Talent Referral Scheme $3,000 p.a. Development Allowance Corporate gym and shopping discounts Novated vehicle leasing Ready to Help Make Media Meaningful? Apply now and take the next step in your career with one of Australias fastest-growing media intelligence platforms. Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Streem team will be there to support your growth. Please consider applying even if you don''t meet 100% of whats outlined Key Responsibilities Delivering high-quality support Overseeing key outputs Monitoring workflows Key Strengths Excellent communication Organizational skills Adaptability Customer service experience Tech-savvy Team collaboration Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Streem not with Hatch.
Job Title
Customer Support