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Join to apply for the APS4 Service Officer role at Randstad Australia1 day ago Be among the first 25 applicantsJoin to apply for the APS4 Service Officer role at Randstad AustraliaRandstad is currently recruiting for multiple APS4 Service Officer roles with Australian Federal Government in the Brisbane CBD. In this role, you will assist job seekers in Australia via over the phone email and web-chat. Ideally you will have a proven ability to deliver exceptional customer service in fast-paced and demanding environments.Start Date: 20th of October 2025Pay rate: $52.43 (hourly + super)Contract length: 6 month with opportunities to extendScheduled Hours: Full time (Monday - Friday)Rotating Rosters: Must be available between 8am - 6pmApplications close: Tuesday 26th of AugustKey Duties IncludeProviding a high-quality customer experience, youll approach situations with empathy and resilienceProviding a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.Investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.Maintaining accurate records within the Customer Relationship Management System (CRM)Researching, analysing, and making informed decisions based on the resources and guidelines provided.Applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant.The ideal candidateApplicants Should Be Able To Demonstrate The Followingan inherent desire to offer great customer servicecommunication skills to interpret information, tailor messaging and resolve issuesa commitment to demonstrating behaviours in line with the APS values and Code of Conduct.ability to work autonomously, navigate complex information and use sound judgement in making decisionsProficiency in computer systems is a mustA highly motivated individual, focused on achieving personal goals and actively supporting team success.Skills/experience RequiredPrior experience in a call center is required, and experience in a government setting, employment services, complaints, or high-volume dispute resolution is highly regarded.Exceptional communication and negotiation skills, with experience managing complex or sensitive situations.Strong interpersonal abilities, with a background in working collaboratively within a team.Experience in interpreting and applying relevant legislation and procedures to ensure compliance.Ability to build relationships and effectively engage with a diverse range of customers.A highly motivated individual, focused on achieving personal goals and actively supporting team success.Mandatory requirementsAll Candidates MustBe an Australian citizen.Hold a current National Police Check or be willing to obtain one if selected for interviewWhats in it for you?Be part of a supportive team that values your well-being and professional growth.An exciting opportunity to work within Federal Government.Competitive hourly rate.Comprehensive training programs to build your skills and advance your career.Enjoy employee benefits that support your work-life balance.This is a time-sensitive role, applications will close by end of the day on Wednesday 26th August. Click APPLY NOW to ensure you dont miss out!Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use time-sheet portal upon commencement of your assignment.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesComputers and Electronics Manufacturing, IT Services and IT Consulting, and TelecommunicationsReferrals increase your chances of interviewing at Randstad Australia by 2xSign in to set job alerts for Service Officer roles.Senior Protective Service Officer - FlexibleBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 month agoAdministration and Customer Service OfficerFortitude Valley, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 3 days agoSpring Hill, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$50.37-A$50.37 6 days agoBrisbane, Queensland, Australia $71,150.00-$78,951.00 1 month agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoSlacks Creek, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 2 weeks agoMansfield, Queensland, Australia 1 week agoCaboolture, Queensland, Australia 1 month agoMount Warren Park, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 week agoMurarrie, Queensland, Australia 6 days agoSouth Brisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 3 days agoSouth Brisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 days agoManager, IT Service Management (ITSM) - ICT Support ServicesBrisbane, Queensland, Australia 2 weeks agoBrigade Support Officer (RFSO1) Rural Fire Service Queensland - Central RegionLogan Central, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 10 months agoBrisbane, Queensland, Australia 3 weeks agoSherwood, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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