Job Title

Job DescriptionJob DescriptionDescription:Position Title: Field Technical Support/Service Specialist - EBingo (Full-Time Position)POSITION SUMMARY: Provides attendant services and performs various duties assigned and associated with the provision and use of electronic bingo units for charitable gaming purposes. Assists less experienced attendants with technical and/or customer issues, escalates when necessary to Ebingo Supervisor or Regional Sales Manager. Promotes positive and ethical behavior, integrity, honesty, and loyalty to the company.ESSENTIAL JOB FUNCTIONS:Transport electronic bingo units to/from charitable gaming sessions as needed or directedAbility to travel as needed or directedMaintains cleanliness and sufficient fuel levels of LBC vehicles when usedTrains and supports the bingo playerTrains and supports bingo players on the proper use of LBC electronic bingo units prior to and during bingo sessions (If permitted by state rules and regulations)Keeps and maintains inventory for specific location(s)Acts as directed by supervisor to ensure route has correct amount of working handsetsResponsible for scanning new units and old units outResponsible for all RMAs pertaining to specified routeInform Supervisor if need for unit changes, either more or lessResponsible for all electronic bingo billing for specified routeBills nightly/weekly/monthly as directed by supervisorAdjusts customer information as needed pertaining to play dates, addresses, etc.Provides service for all customers for a specified routeMakes appropriate game changes per customer/supervisor requestProvides training and support to charities for add on sales/equipmentWorks with customer on Supervisors behalf for any/all service issuesAdditional Job Responsibilities and DutiesAssists as assigned or directed in the programming of electronic bingo unitsDistributes and collects electronic bingo units in the bingo hallWorks electronic bingo sessions as assigned or directedWrites accurate invoices, receipts, and maintains accurate records regarding electronic bingo unitsCollects pre-determined per unit from the game operator and provides payment to LBC by means established by his/her E-Bingo SupervisorProvides E-Bingo Supervisor/Regional Sales Manager at the conclusion of each session with the following information:a) Name of charity playingb) Invoice numberc) Type(s) and number of units usedd) Cost per unit and invoice totale) Check/Money Order number and payment amountAdheres to all electronic bingo Standard Operating ProceduresCleans, stores and recharges electronic bingo unitsParticipates in all E-Bingo training sessions and meetingsProjects a professional image and positive attitude when conducting/representing business on behalf of Lancaster Bingo CompanyMust always perform electronic bingo job related duties within full compliance of state rules and regulations#ZR#INDS&SRequirements:EDUCATION, EXPERIENCE AND SKILL REQUIREMENTS:High school diploma or equivalencyAbility to use, troubleshoot, understand and tech/train the use of electronic bingo unitsSelf-starter/self-motived; works well independentlyStrong communication, organization, and interpersonal skillsStrong attention to detailDemonstrated ability to successfully multi-taskMust be dependable and reliablePHYSICAL/OTHER REQUIREMENTS:Must be 18 years of or olderMust pass a criminal background checkMust possess a valid drivers license and have a good driving recordMust be able to frequently lift and carry 40 45lbs.Must be able to perform daily physical activities, which include stooping, lifting, bending, standing, reaching, kneelingMust wear LBC shirt when conducting/representing business on behalf of Lancaster Bingo Company (one LBC shirt will be provided at the companys expense)FLSA STATUS: Non-ExemptNote: This description describes the essential job functions, general skills, requirements, and competencies of the position. It does not list all functions for each responsibility within the job and the employee may be requested to perform other job-related duties. #J-18808-Ljbffr