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Join to apply for the Senior Service Officer Payroll role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Senior Service Officer Payroll role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$99,938.00/yr - A$110,271.00/yrClerk Grade: 5/6Salary Range: $99,938 - $110,271 plus superannuation and leave loadingEmployment Type: Temporary up to 6 monthsLocation: Parramatta, Orange, Goulburn - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.Application Closing: 2025 [9:59am]About UsDepartment of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.About the teamGovernment Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.The HR Process Operations team within in Government Shared Services Business Process Operations is a team that provides payroll services to NSW Government employees. It is a fast paced, high energy team, where no two days are the same. This role provides day to day supervision to a payroll team, working with the Team Leader and Manager to ensure efficient and accurate processing of payroll related transactions.Key ResponsibilitiesLead a team of payroll officers, ensuring quality service to customers to support efficient payroll processing.Manage the day-to-day workload of your payroll team to ensure completion of tasks within agreed timeframes.Provide support and advice on complex requestsAbout You:Experience in payroll processing in SAP, working in a shared services transactional environmentExperience leading a payroll team, with a demonstrated ability to manage high work volumes during peak timesAbility to communicate clearly and effectively in writing and on the phoneUnderstanding on NSW Government payroll awards and legislationWhat we need from youAn up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirementsSalary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected] the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Monday, 15th September 2025 [9:59am]Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionAccounting/AuditingIndustriesAccountingReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Service Officer jobs in Parramatta, New South Wales, Australia.North Sydney, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 2 weeks agoService Officer (Service Desk) - Talent PoolParramatta, New South Wales, Australia A$84,659.00-A$92,701.00 4 days agoParramatta, New South Wales, Australia A$30.00-A$35.00 6 days agoSydney, New South Wales, Australia 2 weeks agoAdministration & Customer Service OfficerWetherill Park, New South Wales, Australia 1 week agoBankstown, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoLiverpool, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 days agoMacquarie Park, New South Wales, Australia 6 hours agoSydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 1 week agoRooty Hill, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 23 hours agoMerrylands, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 months agoSutherland, New South Wales, Australia 2 weeks agoBaulkham Hills, New South Wales, Australia 2 weeks agoMerrylands, New South Wales, Australia 2 weeks agoCustomer Service Officer - Permanent Part TimeDouble Bay, New South Wales, Australia 2 months agoLidcombe, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoBankstown, New South Wales, Australia 6 months agoCustomer Service Officer (Heavy Lifting & Rigging)Rooty Hill, New South Wales, Australia 3 hours agoWere unlocking community knowledge in a new way. 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