Job Title

OverviewJoin to apply for the General Manager - Australia SYD role at American Airlines.Why you''ll love this jobThe General Manager role has overall responsibility for running safe, secure and reliable airport operations for American Airlines. This role provides leadership, direction and support to a group of insourced and outsourced team members to ensure delivery of all key safety, people, operational & service metrics. This role engages key stakeholder groups including joint business & alliance partners, airport and regulatory authorities, ground service providers and Skyview colleagues to ensure business success.What You''ll DoManages and integrates all areas of flight operations covering customer services, ramp and baggage, operations, catering, security, premium services etcDirects and monitors procedures to ensure safe & efficient aircraft turnaround activitiesAssigns / delegates responsibility for specified work or functional activities and disseminates policy to supervisorsResolves service and operational issues escalated by the supervisor & team lead work groupsCompiles reports on operrational irregularities and develops corrective action plansManage critical situations including response to escalations and emergenciesBuilds effective working relationships with internal and external stakeholder groupsEnsures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes to drive improved NPSTakes overall responsibility for meeting strategic goals in operational performance & cost controlResponsible for the preparation, monitoring and control of the station operating budgetNegotiates on behalf of American Airlines with contractors, suppliers and airport authoritiesDeals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groupsCollaborates with other departments and stations to achieve efficiencyDevelop and build team engagement and team capability to improve team performanceSupports employee hire, promotion, discharge, or transfer processesPerforms other duties and project work as requestedTravels regionally and to head office meetings as requiredMinimum QualificationsMin 3 years management experience in airport operations, airline or ground service providerDemonstrated people leadership capability in complex operational environmentsDemonstrated ability to lead & manage cross-functional insourced & outsourced work groupsAbility to manage multiple conflicting priorities and tasksExperience in managing projects including station openings and seasonal operationsExcellent communication & negotiation abilitiesStrong people and leadership skillsHighly motivated self-starter with ability to apply initiative & judgement and achieve deadlinesFlexibility to work outside of regular hours to travel, manage disruptions & attend meetingsMust hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearancesMust be available for reasonable domestic and international travel.Inclusion and equal opportunityFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Feel free to be yourself at American.Seniority levelNot ApplicableEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesAirlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services #J-18808-Ljbffr