Job Title

OverviewJoin to apply for the Customer Service Officer role at Careers at Council in Campbelltown, New South Wales. This is a permanent part-time position of 20 hours per week. Salary: $2,793.72 - $3,024.04 per fortnight (pro-rata) plus 12% superannuation and weekend & public holiday penalties (where applicable).About UsWe are not your usual; we are upbeat, resourceful and determined. Our staff and community are at the core of what we do. We aim to inspire possibility and create opportunities by working together and supporting each other. Our workplace is agile and flexible, keeping ahead of the times.About The RoleTo thrive in this role, you are someone who builds and maintains positive relationships with all the people you meet. You provide a great customer experience face to face and over the phone in a high-volume, fast-paced multifunctional environment. The role includes meeting and greeting customers and managing the day-to-day operation of the front desk, including direct customer service, telephone and electronic enquiries, admissions, cash handling and member care.If you are agile, dynamic and enjoy working with people, and want to work where every day is a great day for making an impact with customers, this role is for you.Key Skills and AttributesExperience in providing customer service in a high-volume fast-paced multifunctional environment (Leisure or recreational facilities preferred)Experience in face-to-face and phone-based customer serviceStrong understanding of the principles of excellent customer serviceExperience in cashiering and internal audit requirementsHighly developed communication and interpersonal skillsA current Resuscitation Certificate and First Aid CertificateWillingness to work a roster with early starts and late finishes, including weekends and public holidaysA current Working With Children Check for paid workCommitment to role modelling our values of respect, integrity, trust, optimism and teamworkCommitment to living our values of respect, integrity, teamwork, trust and optimismBenefitsSalary as above plus 12% superannuation and weekend/public holiday penalties (where applicable)Generous professional development opportunitiesAccess to the corporate fitness membership programKey contactFor further information on this position please contact Luke Phillips, Venue Manager, Billabong Parklands, 4645 4511Applications close: 21st September 2025Equal Opportunity StatementCampbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply. The Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel. #J-18808-Ljbffr