Job Title

At The Skincare Tools, were redefining at-home beauty with professional-grade tools that deliver real results. Our brand is rooted in design, innovation, and clinical efficacy and as we scale globally, were looking for a committed Head of Operations to build and streamline the systems that will power our next phase of growth.About the RoleThis is a senior, full-time role for a hands-on all-rounder with deep experience in skincare, beauty, or wellness. You will oversee everything from supply chain and logistics to e-commerce operations and compliance, ensuring our customers experience seamless service worldwide.Youll thrive here if you love the fast pace of a start-up, have strong operational instincts, and are passionate about beauty. Youll be the operational backbone of the business scaling processes, managing suppliers, and collaborating with our marketing and product teams. Travel may be required for supplier visits, retail launches, and events.Key ResponsibilitiesLead and optimise daily operations across logistics, fulfilment, and customer serviceManage supplier relationships, couriers, and 3PL partners to ensure on-time deliveryOversee inventory management across Shopify and retail distribution partnersImplement scalable systems for order fulfilment, returns, and after-sales supportPartner with marketing and digital teams to align campaigns, Klayvio flows, and META tracking with operational readinessEnsure compliance with international regulatory requirements (UKCA, CE, ROHS, etc.)Track operational KPIs and report directly to leadershipDrive continuous improvement in efficiency, cost management, and customer experienceRequirements3+ years in operations, logistics, or supply chain management (skincare/beauty/retail background required)Strong working knowledge of Shopify, Klayvio, META Ads, and inventory systemsProven ability to manage multiple priorities in a high-growth environmentExcellent problem-solving, vendor management, and communication skillsHighly detail-oriented, proactive, and adaptablePassionate about beauty and excited to help scale a disruptive skincare brandWillingness to travel for supplier meetings, events, and retail launchesWhy Join Us?Play a pivotal role in scaling a high-growth skincare brandWork closely with the founder and leadership teamBe part of a passionate, design-led, and innovative beauty companyOpportunity to shape global operations and systems from the ground up #J-18808-Ljbffr