Job Title

Your opportunity This is a permanent full-time position based in Brisbane. As a Customer Service Attendant (Relief) you will play an integral role in providing world-class customer service onboard our long-distance train services. Each shift you will be working alongside 4-5 team members in a wider team of 20. Purpose That Counts. As a Customer Service Attendant (Relief) you will make a meaningful difference by: Creating a memorable onboard customer experience Delivering food and beverage service including in the galley and trolley service Managing the storage, preparation and cooking of food and beverage items Assisting with general cleaning duties including ensuring that food hygiene practices are met and handling of customer luggage Ensuring the safety and well-being of our passengers by reporting any operational issues Processing payments via cash and Eftpos handling Performing platform duties which includes acceptance and handling of checked baggage, assisting with customer enquiries and general cleaning of the platform area As a Customer Service Attendant (Relief) you will play an integral role in providing world-class customer service onboard our long-distance train services, where you can expect to be away for approximately 67 hours at any given time The hours will consist of a variety of start and finish times as well as weekends and public holidays, so flexibility is required in this position This opportunity works on a relief-based roster. If you are not rostered to work a shift on board one of our services, you will be assisting with platform operations at Roma Street Station Benefits An annual salary of $64,500 + 12.75% super. However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Customer Service Attendant (Relief) can earn up to $100,000+ 12.75% super Three weeks of paid training upon commencement in Brisbane with additional on the job training Work within a supportive team environment with potential for career development and progression A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport Requirements and experience were looking for Resilience, adaptability and thrives in a team and fast-paced environment with exceptional customer service skills Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous A strong work ethic and willingness to go the extra mile Exceptional communication skills coupled with a customer focused attitude An ability to think on your feet and respond to the unexpected you thrive under pressure Sound cash management skills A safety conscious attitude Ability to undertake occasional heavy lifting (up to 20 kgs) Certifications Candidates will also need to obtain the below statement of attainment certificates prior to employment: Responsible Service of Alcohol (SITHFAB002 / SITHFAB021) Food Safety use hygienic practices for food safety (SITXFSA001 / SITXFSA005) Supporting a Diverse Workforce Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses. Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and its because of our differences that as a collective, we achieve great things. Please advise if you would like to discuss reasonable adjustments in the recruitment process. Your journey matters. Make it with us. Theres never been a more exciting time to join Queensland Rail. If you''re ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) Tuesday 23rd September 2025. Queensland Rail pays its respect to Elders past and present. Queensland Rail also acknowledges the contributions of First Nations (Aboriginal and Torres Strait Islander) peoples within Queensland Rail and the communities we serve. #J-18808-Ljbffr