About the roleIn this unique role, you will be helping clients find Assistive Technology to improve their mobility and independence. You will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and their therapists and ensuring a positive experience.Role Title: Showroom Customer Service ConsultantHours: Monday Friday, Full Time PermanentReporting: Diana Phillips Regional Retail ManagerEssential Skills & QualificationsPrevious customer service or industry experience preferred, but not essentialExcellent verbal and written communication skills are essentialAdept at navigating computer systems to manage customer interactions and recordsAbility to remain composed in a fast-paced work environment and under pressureWillingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)Duties & ResponsibilitiesGreet customers delivering excellent customer service with a sales-focused approachAdministration duties form 60-70% of the role with quoting, order processing and online customer correspondence.Assist Allied Health Therapists in finding mobility equipment for their clients.Resolve customer questions and concerns in an efficient manner - needs matching our product ranges to their individual needs.Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experienceAssist customers with accurate and timely order placement, tracking, and processing, to encourage repeat businessEmployee discounts on Aidacare health equipment products and servicesQuarterly incentive schemeEmployee Assistance Program to support mental wellnessBenefits package includes discounts for retail, insurance, gym and moreComprehensive training program to equip you with the necessary skills and knowledgeHow to applyPlease submit your application via Seek or message via LinkedIn or email [email protected], Attn: Diana Phillips. Join our team at Aidacare and help us create memorable experiences for our valued customers! #J-18808-Ljbffr
Job Title
Showroom sales and administration