Job Title

IsExpired: true Note: This position appears to be closed; the posting includes a past closing date: midnight on Sunday, 21 September 2025. Overview Join Central Coast Council to champion customer-first services and help shape smarter, more connected community experiences. Leading edge role for design thinking and customer journey mapping professionals Permanent full-time role with a 9-day fortnight and hybrid work environment About The Role The Customer Experience Officer enhances overall customer experience by developing and executing strategies that meet community needs and expectations. Reporting to the Customer Experience Coordinator, you will: Research best practices, coordinate customer journey mapping, and implement initiatives to improve service delivery across business units Analyse customer feedback and data to inform strategies Create training programs for staff and engage with stakeholders to foster a customer-centric culture Contribute to the quality of services provided to customers About You We seek a motivated professional with a strong background in customer experience and service design. The ideal candidate will have: Degree in Business, Communications, or a related field, or equivalent practical experience Experience collecting and analysing customer insights to shape effective programs Experience in project management and familiarity with change management methodologies Strong stakeholder engagement skills and effective cross-team communication Experience in customer relationship management software and design thinking methodologies Ability to work in a complex, multi-stakeholder environment Other Important Information Salary: up to $92.9K, with progression to a maximum of $107.7K plus 12% superannuation upon assessment of skills and performance Permanent full-time role with a 9-day fortnight Hybrid and flexible working conditions: 2 days from home, 3 days onsite Location: Wyong Administration Building Council may create an eligibility list from this recruitment process to fill other vacancies. How To Apply To lodge your application, follow the steps below. Your information should be true and correct; offers may be withdrawn if information is false. You may be screened (including references, Working with Children Check, entitlement to work, and qualification verification). Answer the online questions and attach your resume Attach your qualifications and licences If you require assistance, contact our Talent Acquisition team at [email protected]. For accessibility needs, use the National Relay Service. To download the Privacy Statement or for further instructions, please visit the Careers at Council site. Note: This refined description preserves core responsibilities and qualifications while removing boilerplate and navigation clutter from the original posting. #J-18808-Ljbffr