Job Title

You are applying for the position of Claims Officer at Sureway. Please fill in your details below to submit your application for this position.This position is located in: Wagga WaggaThe RoleThe team is responsible for reviewing and processing outcome claims while ensuring quality standards are met. They work closely with employment services teams to ensure documentation aligns with contractual requirements. The successful applicant will identify actionable insights to facilitate optimal claims performance.The work directly connects to Sureways purpose: each claim processed represents another life changed for the better, and a stronger community.DutiesProcess outcome and progress payment claims in a timely mannerCoach, advise, and mentor staff in claims processingAnalyse data and results to optimise performanceAssist with preparation of reportsInterpret and apply processes, policies, and guidelinesCollaborate with staff to find a solution-focused approach to achieve claimsSkillsHigh-level data entry skills, numeracy, and attention to detailEngage and build relationships with all staff across the organisationPrioritise workload to ensure strict timeframes are metSolid Excel skills to manage data and create clear reportsAbility to analyse documentation to ensure alignment with guidelinesComprehensive onboarding and staff development programWork laptops for all employeesValues-based reward programFlexible working environment with a focus on work-life balanceBirthday leaveAdditional week of leave after 3 years of serviceOrganisation DetailsSureway Employment and Training leads the industry in Workforce Australia Employment Services and Disability Employment Services. We also extend to the delivery of training and health supports. Sureway delivers innovative programs to jobseekers, employers, and learners across NSW, VIC, ACT, and SA. From November, QLD and WA as well. Our growing suite of services assists people to achieve their goals and aspirations in life.This position requires the successful applicant to undertake a National Police Check and WWCCSA. Applicants must also have the right to work in Australia.Application ProcessSubmit a cover letter addressing the skills we are looking for and outlining why you are a strong candidate, along with a current resume as soon as possible.We strive to create a culturally safe environment that allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds. #J-18808-Ljbffr