Job Title

OverviewVIC, Hepburn Bathhouse & Spa - Daylesford 3460Position: Customer Service Officer / Front of House ReceptionistAbout the RoleWere looking for energetic and customer-focused individuals to join our team as Front of House Receptionist. As the first point of contact for our guests and visitors, youll play a key role in creating a welcoming environment and ensuring every customer enjoys a positive experience.From reception and sales to promoting our programs and assisting with queries, youll be at the heart of our operations, helping us deliver outstanding service every day.Key ResponsibilitiesProvide exceptional customer service in person and over the phoneHandle cash and operate POS systems accuratelyAssist with membership inquiries, sales, and renewalsPromote our centres services and programs, manage bookings and enrolmentsBuild and maintain positive relationships with customersEnsure professional public relations and communication at all timesAssist with opening and closing procedures, following safety and security protocolsWhat Were Looking ForA positive, friendly and approachable attitudeStrong communication and interpersonal skillsComputer literacy and confidence using POS systemsCurrent First Aid (Workplace Level 2) and CPR CertificatesValid Police Check and Working with Children''s Check clearancePrevious experience in a customer service role (desirable, but not essential)Why Join Us?If youre passionate about people and love working in a team environment, this is your chance to make a difference in your community while developing your skills in customer service and sales.We welcome applications from candidates with a great attitude and customer-first mindset - even if you dont tick every box.The CompanyThe Hepburn Wellness Properties consist of the Hepburn Bathhouse & Spa, Hepburn Spa Retreat and Hepburn Pavilion. We are proudly part of the Belgravia Health and Leisure Group (BHLG), the fastest growing leisure organisation in Australia.Hepburn Wellness Properties are an iconic tourism destination near Victorias Daylesford. At Hepburn Springs youll find luxury accommodation, a mineral springs wellness and spa retreat as well as food and beverage.If you like the sound of us, then jump in and submit your application. Wed love to hear from you!Apply now!We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. #J-18808-Ljbffr