Job Title

Join to apply for the Strategic Account Manager role at Square Overview Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldnt work together. So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, weve embedded financial services tools at the point of sale. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. Were building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role Join the Square Account Management team and help our merchants grow their business. The Account Management team partners with high-value Australian business owners to help them get the most from Square offering tailored guidance to help merchants reach their goals. As an Account Manager on our Strategic team, youll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our Strategic lead, your role is all about building meaningful & long-term partnerships with clients across different industriesunderstanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, youll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, youll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships and negotiating win-win solutions that fuel their success. You will also identify ways to expand Squares reach with customers and act as an internal advocate for Squares highest-value sellers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers. You Will Build partnerships and establish lasting, fruitful relationships with existing sellers to retain and grow our presence with mid- to large-market organisations Take full ownership of your managed book and oversee business prioritisation, contracting, technology strategy and ongoing account management Discover the challenges and aspirations of sellers within your book, using Squares platform and product portfolio to enable their success through up-sell and cross-sell opportunities Partner with sales colleagues to establish and grow newly on-boarded, high-value sellers Be the voice of the seller curating analysis of product performance from your managed book, and provide relevant feedback to inform product roadmap decision-making You Have 5+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products Experience achieving revenue metric goals In-depth experience collaborating internally with partners on complex deals or partnerships Experience requirements gathering with customers, building business cases for feature development with products teams, while balancing expectations for both parties Formal sales methodology training Experience supporting go-to-market efforts for new products Experience in the Hospitality and/or Food & Beverage industry Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Equality and Hiring Practices Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidential as possible. Want to learn more about what were doing to build a workplace that is fair and square? Check out our I+D page. Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at [email protected] with hiring practice or data usage questions. All benefits are designed to help you do your best work and plan your life. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are among the offerings. See our benefits at Block. Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, were helping build a financial system that is open to everyone. Location Brisbane, Queensland, Australia Role may require working with teams in multiple time zones and could include work outside standard business hours. Privacy and Candidates We may use AI in the hiring process as described above. For privacy or data questions, contact us at [email protected]. #J-18808-Ljbffr