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Overview Employment Type: Permanent Closing Date: 30 Dec 2025 11:59pm Job Title: Telstra Retail: Customer Service & Sales Consultant Job Summary: As a Retail Sales Consultant, you are passionate about delighting Telstras customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience. Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not just a job, its an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are pretty awesome, too. Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your X-factor. To ensure youre at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers. For more about life at Telstra, see Life at Telstra. Benefits 30% off Telstra services Exclusive discounts and offers across 240 brands and partners Flexible, inclusive approach to parental leave Unlimited access to 17000 learning programs Monthly performance rewards and recognition programs Benefits Your Way - Telstra Locations and roles Locations: TRARALGON, SALE, BAIRNSDALE, WARRAGUL, WONTHAGGI Casual, Part-Time and Full-Time roles available Store hours vary search your store Responsibilities Provide outstanding in-store customer service to Telstra customers Identify products and services that meet customers needs and transform their telecommunications experience Build connections with a variety of new and existing customers Develop customised solutions for customers Drive to reach and exceed sales targets and KPIs Learn and grow within the role and beyond Maintain a positive and resilient approach to customer service in a busy environment Qualifications / What were looking for Experience in a customer-facing role The ability to easily build a connection with customers A drive to learn and grow and to develop solutions for customers A positive, resilient attitude in a fast-paced environment How to apply / Next steps Hit Apply now! After youve submitted your application, the next step is an assessment supported by our partner, HireVue. Please keep an eye out for their email to move things along. Equal opportunity / Inclusion When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because diversity strengthens our team and enriches our work. We have zero tolerance for harassment and prioritise a workplace where everyone is safe and can thrive. We work flexibly at Telstra; talk to us about what flexibility means to you. When you apply, you can share your pronouns and/or any reasonable adjustments needed to participate equitably during the recruitment process. #J-18808-Ljbffr