Job Title

OverviewAssociate Managing Consultant, Performance Analytics - Fraud & Payments Lead Analyst Advisors & Consulting ServicesServices within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.ResponsibilitiesClient ImpactManage deliverable development and workstreams on projects across a range of industries and problem statementsContribute to and/or develop analytics strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client valueManage working relationships with client managers, and act as trusted and reliable partnerCreate predictive models using segmentation and regression techniques to drive profitsReview analytics end-products to ensure accuracy, quality and timelinessProactively seek new knowledge and structure project work to facilitate the capture of Intellectual Capital with minimal oversightProvide data-driven insights and strategy recommendations on fraud detection rules, case management, and mitigation approaches to balance fraud losses and customer experienceSupport clients in understanding Mastercards payment ecosystem and best practices, including authorization, chargebacks, liability shifts, and network-level fraud productsOversee end-to-end fraud lifecycle management (prevention, detection, investigation, recovery) and connect recommendations to client KPIs (approval rates, fraud loss, false positives, recovery ratios)Advise clients on authentication and authorization optimization strategies to balance security and customer experienceTeam Collaboration & CultureDevelop sound business recommendations and deliver effective client presentationsPlan, organize, and structure own work and that of junior project delivery consultants to identify effective analysis structures to address client problems and synthesize analyses into relevant findingsCollaborate with cross-functional Mastercard Teams to translate complex fraud and payments challenges into actionable solutions and advisory recommendationsLead team and external meetings, and lead or co-lead project managementContribute to the firm''s intellectual capital and solution developmentGrow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior consultantsDevelop effective working relationships with local and global teams including business partnersMentor junior fraud analysts and consultants, providing structured coaching and career development supportQualificationsBasic qualificationsProven experience (5-8+ years) in Fraud strategy/analytics, risk management or payment systems, ideally within Banking, Finance, Fintech, or retail.Understanding of Fraud prevention and detection strategies, rules management and processes across cards and paymentsData and analytics experience such as working in coding software (e.g., Python, R, SQL, SAS) and building, managing, and maintaining database structures, with the ability to turn data into meaningful insights and recommendations.Undergraduate degree within STEM, data and analytics or similar; or experience in business intelligence and/or descriptive, predictive, or prescriptive analyticsExperience managing clients or internal stakeholdersAbility to analyze large datasets and synthesize key findings to provide recommendations via descriptive analytics and business intelligenceKnowledge of metrics, measurements, and benchmarking to complex and demanding solutions across multiple industry verticalsAdvanced Word, Excel, and PowerPoint skillsAbility to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environmentAbility to communicate effectively in EnglishEligibility to work in Australia for long termPreferred qualificationsAdditional data and analytics experience working with Hadoop framework and coding using Impala, Hive, or PySpark or working with data visualization tools (e.g., Tableau, Power BI)Experience managing tasks or workstreams in a collaborative team environmentExperience coaching junior delivery consultantsRelevant industry expertise familiarity with emerging fraud threats, including scams, account takeover, first party fraud, or mule networks; and exposure to chargebacks and disputesUnderstanding of industry best practices in relation to digital wallet, payment authentication, e-commerceMBA or masters degree with relevant specialization (not required)Experience in leading fraud strategy roadmaps and develop business cases (ROI analysis, benefits tracking) for fraud and chargeback initiativesAwareness of risks in emerging payment methods such as BNPL, real-time payments, and crypto/virtual assetsCorporate Security ResponsibilityAbide by Mastercards security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercards guidelines. #J-18808-Ljbffr