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A Bit About UsAt Trek, we''re on a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problemslike urban congestion, pollution, obesity, and mental healththrough the power of cycling.Were a family-owned, values-driven company thats committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.Why Trek?We offer more than just a job we offer a career where youre valued, supported, and given endless opportunities to grow.Competitive Pay and Bonus OpportunitiesSupportive, Team-Driven CultureOngoing Training and Career DevelopmentWellness and Mental Health FocusExclusive Staff DiscountsCommunity InvolvementFun, Energetic Work EnvironmentAbout the RoleAs a Sales Associate, you are responsible for delivering amazing hospitality and driving a great customer experiencewhile supporting daily operations and hitting individual goals.Sales & HospitalityUse our Guide Sales Process to connect customers with the right bikes, gear, and services.Develop your sales and customer service skills through training, role-playing, and on-the-job experience.Follow up on Quotes and Lead List communications to ensure customer satisfaction and conversion.Participate in daily huddles and debriefs to stay aligned with the team.Make customer-focused decisions and do the right thing to create positive experiences.Respond to phone calls and store emails with professionalism and helpfulness.Assist with UBG/Warranty casessupport customers, document exchanges, and coordinate with the Inventory DRI.Product KnowledgeLearn about Trek bikes, components, apparel, and technology.Maintain Trek University Guide Status by completing required learning modules and continuing education.Store OperationsHelp with store opening/closing, operate Ascend POS, and complete end-of-day cash-up.Execute responsibilities as directed by the Store Manager.Wear the Trek uniform and present yourself to Treks professional standard.When Not with Customers, Youll HelpComplete the Daily Task List.Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).Perform weekly Cycle Counts for inventory accuracy.Assemble or pre-assemble new bikes and assist in preparing customer bikes for service.Keep the showroom and back-of-house clean, organized, and efficient.What Were Looking ForYou dont need to be a bike expertwhat matters most is your energy, curiosity, and commitment to providing excellent customer service.A positive, can-do attitudeExcellent communication and teamwork skillsA desire to grow through feedback and learningProblem-solving skills and customer-first thinkingAttention to detail and reliabilityBasic computer proficiencyReady to Ride with Us?If you''re energetic, driven, and passionate about creating great experiences, we want YOU on our team. Apply now and become part of the Trek Family!Learn more about us is an equal opportunity employer, committed to diversity and inclusion in the workplace. #J-18808-Ljbffr