Job Title

OverviewMealSuite, a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.Were looking for our next innovative and enthusiastic Implementation Project Coordinator to join our Customer Implementation team. Reporting to the Team Lead, Implementation Operations, youll be assisting our implementation team by managing new customer implementation projects as well as keeping your team up to speed with the latest developments in improving implementation efficiencies.A day in the lifeas an Implementation Project Coordinator:Coordinate internal and external resources ensure that projects remain within scope, schedule, and budget, and ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirementOversee team member project assignments assign roles and tasks to team members based on their individual strengths and abilitiesCollaborate cross-functionally work with Implementation Specialists during project kickoff calls, implementation calls, and onsite planning, as well as Customer Experience Leadership to evolve SOPs and team materials to become more efficient and effective as the team evolves and growsDevise creative solutions for problems create and evolve tools and systems to improve scalability of our scoping / needs analysis process for our customersTrain and develop skill sets help build the skill sets of team members as it pertains to project management in a customer-facing role and share learnings with peersQualificationsI have knowledge of project implementation/project managementI gained my knowledge through 1+ years of direct experience in customer implementation and/or onboarding projects, ideally within a SaaS environmentBonus points if I am working toward a PMP or CAPM certificationIm familiar with Microsoft Office and/or related workspace softwareIm exceptional at building and maintaining a professional rapport with both customers and internal stakeholdersI have a proven ability to be an active, empathetic listener, with excellent written and verbal communication skillsI excel at being a detail-oriented multitasker who is capable of prioritizing and managing time efficiently and effectivelyIm willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USAI thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicateI love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skillsMore to love about working at MealSuiteWe are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.Weve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.Were growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.We take care of our employees too! Here are just a few of the great things we offer:Unlimited paid time off yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.Healthcare benefits extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.Hybrid flexibility we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.Work-life balance this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.An inclusive workplace women account for 53% of our employees and 58% of people leaders.Participation in our equity program wed love for you to share in MealSuite''s success as we continue to grow!Opportunities for career development and advancement we support our employees in pursuing and achieving their professional goals.Purposeful work with a positive community impact more than 90% of our North American employees agree that the companys purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.This role will require you to work in our office located at Cambridge up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!Have we got your attention? Great! Heres whats next:Apply today with your resume and answers to our application questions.Well start reviewing candidates within two weeks of this position being posted and will reach out to you if wed like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honored that so many people are interested!) and try our best to get back to each person. If theres a delay in our response, please dont think weve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected]. #J-18808-Ljbffr