Job Title

OverviewAir Liquide Healthcare Australia is a leading provider of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.The roles are responsible for providing excellent support to customers by answering questions, resolving issues in a timely manner, and ensuring a positive experience. You will work closely with other departments to ensure seamless communication and efficient resolution of customer queries regarding product information, order status, billing and payment issues. If you enjoy working with people, have great communication skills, and thrive in a fast-paced environment, we want to hear from you!ResponsibilitiesProvide timely, accurate, courteous responses to incoming calls and emailsLiaise with ALH states staff to resolve customer enquiriesIdentify opportunities for improvement within the department and work with other departments to implement solutionsMaintain thorough and accurate records of customer interactions and transactionsProcess and follow up after call requests via email, telephone and direct contact in a timely, accurate and efficient mannerProcess referrals from doctorsContact patients to schedule their sleep studyWork with clinics, medical professionals and patients to process enquiriesProvide exceptional customer service and build relationships over the phoneAdministrative and sales experience is desirableComputer literacy with the Google suiteStrong verbal and written communication skillsA can-do attitude aligned to continuous improvement of our customer experience strategyQualifications and desirable attributesPrevious experience in a contact centre is desirable but not essential, as training will be providedExcellent phone mannerStrong attention to detail and accuracyAbility to work collaboratively across departmentsWe offerEmployee benefits + free onsite car parking14 weeks paid parental leaveFamily and social activitiesA professional environment focused on wellbeingSalary Continuance InsuranceLocal and global opportunitiesHealth and wellbeing initiativesRetail discount programs with over 350 retailersEmployee social eventsOne paid volunteering day each yearLong-term career development opportunities nationally and/or internationally across the Air Liquide GroupApplyAs part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position (references, medical check, police check, and Australian working rights confirmation). #J-18808-Ljbffr