Job Title

Join Toll Group as an Admin and Customer Service Officer and support the Defence Theatre Logistics (DTL) contract.About Toll Group: We move the businesses that move the world. With 16,000 team members, we help solve logistics, transport, and supply chain challenges. We support over 20,000 customers worldwide with 500 sites in 27 markets.Shape the future of Defence logistics: We are looking for detail-oriented and professional Admin and Customer Service Officers to support site operations across multiple locations in Australia.Role responsibilities: As an Admin and Customer Service Officer, you will provide frontline customer service, maintain documentation, support daily administration, and respond to enquiries.Provide frontline customer service to Defence stakeholders and internal teams.Accurately maintain documentation, records, and data entry across relevant systems.Support daily administration and reporting requirements for warehouse and distribution activities.Respond to enquiries, complaints, and escalations in a timely, professional manner.Assist with preparing reports, correspondence, meeting packs, and KPI tracking inputs.Support onboarding and compliance documentation for new personnel.Contribute to a positive workplace culture and ensure service standards are consistently met.What youll bring: We are looking for motivated individuals with at least 3 years experience in administration, customer service, or logistics support.At least 3 years experience in administration, customer service, or logistics support.Experience in logistics, warehousing, or Defence-related environments (preferred).Relevant qualifications such as a Certificate III or IV in Business Administration, Logistics, or related fields.Proficiency with Microsoft Office (Excel, Word, Outlook) and ERP/WMS platforms.Strong written and verbal communication skills.Excellent organisational and time management ability.High attention to detail and a customer service mindset.Ability to work both independently and as part of a team.Eligibility: To apply, you must be an Australian Citizen, eligible to obtain and maintain an AGSVA Defence Security Clearance, and prepared to undertake pre-employment checks.Be an Australian Citizen.Be eligible to obtain and maintain an AGSVA Defence Security Clearance.Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.We are committed to providing a workplace that is inclusive and respectful of all employees. #J-18808-Ljbffr