Join to apply for the Business Support Officer role at HammondCareMake a difference everydayJoin HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through lifes most difficult circumstances.With over 90 years of experience, were known for our relationship-based approach. Whether its in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.Its not just care. Its HammondCare.RoleThe role of the Business Support Officer (BSO) Care Navigation works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our BSOs, for our teams, potential clients, clients, representatives, and contractors are delivered locally and centrally and is a key role that seamlessly support areas and regions and the functions with strong administration delivery.The BSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally:Care NavigationKey Focus AreasProvide reliable and consistent administrative support for colleagues, potential clients, clients and their representatives and contractors across our Care Navigation Service, Partner Services and Areas/RegionsWork closely with colleagues and team for best practice, consistent ways of working to see HammondCare meet regulatory, service and care requirements across our teams.Support and drive positive communication, collaboration and engagement across the team directly supported as well as internal and external stakeholders.Be able to focus on stream activity and ready to support on occasion in other streams for seamless administration and support activity across HCAH.What do you need to apply?Commitment to engage and align with HammondCares Christian Mission, Motivation and Mission in ActionPrevious experience in an administrative role or similarDemonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively.Knowledge of relevant compliance requirements with the Aged Care sectorDemonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only)DesirableCertificate III in Administration, Aged Care, Project Management, Certificate IV or Diploma in Aged Care or similarKnowledge of the Home Care Package Operations ManualKnowledge of the Aged Care Quality StandardsAbility to familiarise with the HammondCare Aged Care Enterprise Agreement 2023BenefitsWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:Market leading remunerationSalary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balanceAdditional training & career development opportunitiesLeave benefits purchased additional annual leaveReward and Recognition ProgramFitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care PlansExclusive commercial discounts for JB HI-FI and The Good GuysAll short-listed applicants for these positions will be asked to consent to a criminal record check and references.HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves. #J-18808-Ljbffr
Job Title
Business Support Officer