Job Title

Overview Director of Operations (HOT0BZP5) Parmelia Hilton Perth, 14 Mill Street, Perth 6000. Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the citys best attractions. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night. The hotel features 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. This role is ideal for driving hotel operations, revenue, guest satisfaction, and team engagement at a flagship property. A World of Opportunities We offer coaching, training, and development to help you grow professionally and personally, whether you are starting your hospitality career or taking the next step. A World of Rewards Personal development programmes are supported by our Learning and Development Manager based at the hotel. Benefits include: dry cleaning allowance, complimentary meals on duty, corporate responsibility programmes, Team Member Travel Program (discounted hotel nights worldwide with GO HILTON), 25% off F&B, Team Member referrals, modern team areas, and ongoing recognition. Responsibilities As Director of Operations, oversee all hotel operations to drive revenue, profit, guest satisfaction, and team engagement across guest-centric departments. Strong knowledge of Front Desk operations is a key advantage. Collaborate with the General Manager to craft and navigate the roadmap of key performance indicators. Tailor hotel budgets to achieve strategic milestones. Enhance productivity and payroll efficiency. Orchestrate a seamless guest journey across all departments, including driving the Guest Experience program. Lead the hotel management team to smash targets, control costs, and tackle challenges head-on. Ignite team engagement and drive professional development. Champion Occupational Safety and Health standards. Qualifications / About You Have full Australian Working rights (sponsorship is not offered). Currently based in the Perth Metropolitan Area or willing to relocate. Experienced hotel operations executive demonstrated success in senior hospitality leadership roles, with strong operational expertise and in-depth knowledge of the Australian market. Commercially astute and outcome-oriented proven ability to deliver five-star service, lead complex large-scale projects, and achieve results in high-pressure, competitive environments. Inspiring leader and effective communicator skilled at motivating high-performing teams, engaging stakeholders, and delivering excellence in flagship property operations. Additional Information We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email [email protected] if you have any questions regarding the job opportunity. What makes us special is who we are, and we are Hilton! Hospitality Integrity Leadership Teamwork Ownership Now Schedule Full-time Brand: Hilton Hotels & Resorts Job Focus Guest Services, Operations, and Front Office #J-18808-Ljbffr