Job Title

Overview Join to apply for the Guest Service Agent role at Mercure Melbourne Doncaster. Mercure Melbourne Doncaster is a 183 room and suite hotel, part of the next generation Mercure brand, offering restaurant facilities, an indoor heated pool, fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD, and six event spaces for up to 200 guests with dedicated outdoor terraces for seamless indoor/outdoor flow. Mercure is committed to diversity and inclusion and invites applications from a diverse range of talent. Job Description As a Guest Service Agent, youll be the first and last point of contact for our guestsplaying a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you''ll help transform a simple stay into something special. Responsibilities Greeting guests with warmth and professionalism Managing check-in/check-out procedures efficiently Assisting with guest inquiries and delivering personalised recommendations Handling reservations and room allocations when required Processing payments using POS and property management systems Knowledge of Opera Cloud system is essential Ensuring the front desk area remains welcoming, organised, and secure Collaborating with other departments to exceed guest expectations Qualifications Previous experience in a hotel, resort, or hospitality environment is highly regarded Minimum of 12 months experience in a customer service role Strong interpersonal and communication skills A passion for hospitality and creating memorable guest experiences A proactive, solution-focused mindset with attention to detail Flexibility to work a rotating roster including evenings, weekends, and public holidays, with night shifts when required What Is In It For You Training & development within an experienced team environment Career opportunities within our hotel and/or the Accor Group Worldwide Accor hotel accommodation discounts, free on-site car parking, and yearly free 1 nights accommodation Our Commitment To Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why Work for Accor We are a worldwide leader in hospitality. We welcome you as you are and support you to grow and learn every day, helping work have purpose in your life. By joining Accor, you can write your own story and explore limitless possibilities. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr