Job Title

Apply now Job no: 503007Work type: Full timeLocation: Gold CoastCategories: TopgolfHospitality ManagerFull Time SalaryTopgolf Gold CoastNo matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyones game.We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.We believe in the unlimited Power of Play!Let the good times roll! The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives.Hospitality Managers have general operational responsibilities related to running the venue (opening/closing, managing shifts, etc) but they make sure these never interfere with the Guest experience.Additionally, Hospitality Managers may be responsible for overseeing other specific business functions. This might include (but would not be limited to) hiring, scheduling, Associate development and training, ordering and inventory management, facilities maintenance, and marketing.Perks & BenefitsCompassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 supportFREE or 50% off bay hire50% off food and non-alcoholic beverages20% off apparel and retail itemsDiscounted bay hire for group eventsUnlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, WetnWild, Paradise Country and Sea World, as well as discounts on food, beverage, retail and animal experiencesEarn FREE theme park passes for family and friendsReceive discounts at over 65 major retailers through our Village Employee Benefits AppReward and recognition incentives and prizesExclusive and unique team member events and awardsFlexible schedulingOpportunity for professional development and internal training we strive to grow our talent!Key ResponsibilitiesOverseeing all aspects of the guest journey, ensuring it is seamless from check-in, presentation, food service and game experienceResponsible for managing Guest expectations and ensuring optimum Guest serviceSupervise the team in providing best-in-class service on a daily basisCoach and develop the team and drive Associate engagementUphold operating procedures and service and safety standards, especially Guest SatisfactionDelegate tasksEnsure all Guest areas are staffed and functioning efficientlyDemonstrate Topgolfs Core Values: Fun, One Team, Excellence, Courage and CaringFocus on business metrics to drive performanceMaximise profit and revenuePerform other operational duties as assigned by the Director of OperationsKey QualificationsMinimum 2 years of restaurant, hotel or golf course management experienceCurrent QLD Liquor Approved Manager licence and RMLV certificateCurrent Provide First Aid CertificateResponsible Service of Alcohol CertificateExcellent communication, time management and organisation skillsStrong computer skills, particularly with Outlook, Word and ExcelAbility to lead a teamEnergy and enthusiasmHigh level of physical fitnessAvailability to work a variety of shifts, including evenings, weekends and public holidaysOur promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.Advertised: 06 Oct 2025 E. Australia Standard TimeApplications close: 07 Nov 2025 E. Australia Standard Time #J-18808-Ljbffr