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OverviewJoin to apply for the MedView Student Success Manager role at Crimson EducationCrimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway. Weve built Crimson to become the worlds most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team thats obsessed with providing the best outcomes for our students and levelling the playing field. They engage, manage and facilitate a students journey with Crimson to help them achieve their goals and reimagine their future.What are the main responsibilities for this role?The Student Success Manager (SSM) is responsible for managing a students MedView service journey. To be successful in this role a SSM will need to have strong communication, reporting, monitoring, prioritisation, and client management skills.ResponsibilitiesCommunication: SSMs are the first point of contact for students and parents utilising MedView services. Respond to communications promptly (within 48 hours) and proactively communicate with parents and students regarding student progress.Maintain regular communication with parents on students progress (at least monthly) and provide periodic progress reports.Coordinate with the wider MedView team to gather updates and support progression (Academic Advisors, Tutor Management, Tutors, Strategists).Proactively resolve issues and escalate as needed.MonitoringRegularly monitor students usage and progression through MedViews services.Take action if usage lags behind the Roadmap, including contacting students and/or parents.ReportingProvide periodic reports to parents on student progress, with input from tutors on academic progress and strategists on application progress where applicable.AdvisingSSMs will provide high level strategic advice to non-application year students on potential Medical School routes based on their academic scores. Comprehensive guidance and training will be provided. Application year students will receive detailed application support from dedicated application strategists.Learning and DevelopmentSSMs will stay current with medical school entry requirements. Training and resources will be provided, with opportunities to pursue a tailored learning and development programme with the manager (Director of Service).What we are looking for?1-2 years experience in customer service, project management or transferable roleAbility to build strong customer relationships with families through excellent customer service, high cultural awareness and adaptabilityHigh level of resilience and ability to thrive in a fast-paced startup environmentStrong problem-solving skills with the ability to manage a range of internal and external stakeholdersOutstanding organizational skills with excellent written and verbal communicationCollaborative, with an openness to give and receive feedbackWhy work for Crimson?Rapidly growing startup with a flexible working environment and empowered to structure how you workDevelopment and exposure through internal promotions/role changes$1000 individual training budget per yearPsychologist on staffFireside chats and workshops to support a high performing teamRadical Candor as a feedback approachGlobal presence across 28 markets with options to work from offices or remotelyIf you are passionate about growing in a fast-paced, collaborative environment and want to work with cutting-edge technology, wed love to hear from you!Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.Seniority levelEntry levelEmployment typePart-timeJob functionEducation and TrainingIndustriesEducation Management #J-18808-Ljbffr