Job Title

Join to apply for the Customer Care Consultant role at Probe GroupJob DescriptionWe''re on the lookout for multiple Customer Care Consultants to join our newly refurbished Contact Centre on a Full-Time or Part-Time basis who understand that every interaction can make a real difference in a persons life. Become an integral part of a team where you''ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.Day in the life of a Customer Care ConsultantBe a Customer Champion: You''ll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins; embrace an innovation mindset to create meaningful customer experiencesLearn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!Your Skills To Pay The BillsA natural communicator with excellent verbal and written skillsSomeone who thrives in a fast-paced environment and can juggle multiple tasks with easeA positive attitude and a genuine desire to help othersProblem-solving prowess and the ability to think on your feetProficiency with technology and ability to navigate across multiple platforms and softwarePrevious customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!The must-havesFull work rights to work within AustraliaA National Police clearance - satisfactory requirements to be metAvailability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm; & Saturday 10am - 4pmAt Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.Whats in it for you?Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.Career Growth - We move at pace, so do our team members when it comes to career progression & development.Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer lifeboth on and off the clock.Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment.Employee Referral Program - we reward our employees for helping us find top talent.About Probe CXProbe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. #J-18808-Ljbffr