Job Title

About The RoleThe Senior Reservations Consultant plays a vital role within the Reservations Team, providing support and leadership to ensure the smooth day-to-day operation of our customer service and booking processes. This exciting role covers all the essential duties of a Reservations Consultant, from expertly inputting bookings into CustomLinc to providing exceptional, timely service that leaves our customers smiling. You''ll also be focused on converting inquiries into sales and driving our team''s success every day.Key responsibilities will include, but not limited to:Training and mentoring new Reservations ConsultantsMaintaining up-to-date training materials and manualsAssisting in the development and revision of Standard Operating Procedures (SOPs)Providing relief support in the Reservations Supervisor role, as requiredStay up to date with all Cruise Whitsundays products, timetables, and current promotionsAbout YouWe are seeking a dynamic candidate who embodies a strong team player mentality, demonstrating a collaborative and proactive approach, coupled with a positive, energetic attitude. The ideal individual will excel in a fast-paced environment while effectively multitasking and prioritising tasks. They must possess a high level of interpersonal skills and a lead-by-example mindset, ensuring exceptional customer service and relationship management.To be successful in this role you will have:Strong ability to multitask and prioritise effectively in a busy settingProficiency in Microsoft Office and confidence with various technology and communication toolsExcellent written and verbal communication skills, with a solution-focused and detail-oriented approachComfortable working a flexible rotating roster, including weekends, evenings, and public holidaysAbility to train and support new team membersRequirements:Minimum 2 year''s customer servicesSales ExperienceBooking systems experienceTraining/Leading staff experience #J-18808-Ljbffr