Job Title

Administration Officer/ Quality Coordinator Customer Service RepresentativeAre you a confident communicator with a hunger for results?Bidfood Armidale is looking for a confident and customer-focused individual to join our team as a Customer Service Representative at our branch.This is an inbound, phone-based role and were looking for a driven and energetic Telesales Representative As the first point of contact for many of our customers, youll be the friendly voice that helps them place orders, find what they need and feel supported.Our customer service team is much loved by our customers not just for getting things right but for building genuine relationships. If you enjoy chatting with people, solving problems and being part of a supportive team, youll thrive here.Youll also respond to emails, assist with onboarding new customers and support our sales reps with day-to-day service and coordination.About the roleThis is a fast-paced, inbound customer service and telesales role. Youll take calls from chefs, kitchen teams and hospitality businesses placing orders or seeking advice. Your support will help keep their operations running smoothly.Youll work closely with our sales reps and sales manager to ensure customers are well looked after and systems stay up-to-date. The role will also require you to:Answer inbound phone calls and take ordersMake Outbound calls to new and existing customersBuild trusted relationships with regular customersRespond to emails and product enquiries in a timely manner.Process orders accurately using internal softwareOnboard new customers and assign to sales repsLiaise with sales reps and managers to resolve service issuesMaintain accurate customer and product recordsThis is a great opportunity to become part of a high energy, dynamic team providing service to our internal and external customers. Duties will include processing daily banking, payroll, Quality & HACCP record keeping inwards paperwork, despatching orders, stock management, scheduling and liaising with customers & suppliers.To succeed you will have initiative and a can-do attitude. In addition, you will be able to demonstrate:Work confidentially and handle sensitive informationStrong attention to detail and a high level of accuracyAbility to work independently and as part of a teamHigh level of motivation, meet deadlines, work quickly & accuratelySuccess in managing multiple and diverse tasks & computer systemsAdditional training will be provided to the successful candidate.About youYoure someone who genuinely enjoys helping others, communicates clearly and stays composed under pressure. Whether its a busy phone day or a complex customer query, you bring professionalism, warmth and a can-do attitude to your work.If youve worked in hospitality, retail, administration, call centres, reception, or even fast-paced medical or logistics environments, your ability to multitask, stay organised and build rapport will be highly regarded.Skills and experienceTo thrive in this role, youll bring strong communication skills, a team mindset and confidence using both computers and phone systems.Excellent phone and email communication skillsStrong customer service mindset with a helpful attitudeConfident using computers, with good typing speed and accuracyComfortable learning new systems full training provided on internal softwareAble to multitask and stay organised in a fast-paced environmentTeam-oriented with a proactive and solutions-focused approachPrevious experience in customer service, administration, retail, call centres or other fast-paced environments highly regardedAbout Bidfood ArmidaleBidfood Armidale is more than just part of Australias leading foodservice distributor were deeply embedded in the rhythm of New Englands hospitality and institutional foodservice. From university campuses and private schools to pubs, cafs and regional aged care, our team supports a diverse customer base across the Armidale region. With strong local knowledge and a service-first approach, we help keep kitchens stocked, customers supported and operations running smoothly.With over 2,500 employees across 50+ branches nationally, Bidfood is proud to offer a workplace where people feel supported, empowered and part of something bigger.Working at Bidfood means variety, autonomy and the chance to build strong relationships with suppliers, reps and teammates who are passionate about what they do. Youll be backed by a stable, well-established company that values initiative, loyalty and care and encourages you to grow your career.The extra perksStaff discounts on 6,000+ productsAccess to workforce development programsCorporate health plans and well-being benefitsEmployee Assistance Program (EAP) for you and your familySupportive team culture with room to growReady to take the next step?If this has got you thinking, wed love to hear from you. Apply now via the button below and take the next step in your career with a team thats proud to support Australian foodservice.Please note only short-listed candidates will be contacted. #J-18808-Ljbffr