Job Title

OverviewQuality Manager, Community Services Full Time- Max Term Contract SunshineWe are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be with people right at the centre.About the RoleAs Quality Manager, you will champion quality excellence across Baptistcares family and children community services, ensuring programs meet the highest standards while remaining true to our mission of compassionate care. You will collaborate with multidisciplinary teams to implement robust quality frameworks, conduct meaningful audits, and develop innovative solutions that enhance client outcomes.ResponsibilitiesLead quality improvement initiatives across family and children community service programsDevelop and maintain compliance frameworks aligned with regulatory requirementsConduct comprehensive quality reviews and risk assessmentsMentor staff in quality practices and continuous improvement methodologiesPartner with leadership teams to embed quality culture throughout the organizationAnalyze performance data to identify trends and improvement opportunitiesQualificationsDemonstrated experience and success in quality and compliance leadership within the community, health or human services sectorDemonstrated success in the design and implementation of quality frameworks and systems to support continuous improvement, quality and complianceProven ability to analyse data, report on performance, and drive continuous improvement initiativesDemonstrated success in managing and delivering strategic or change projectsExperience in people management and leadership of a team including supporting ongoing developmentStrong understanding of relevant regulatory frameworks and standards (e.g., NDIS, Community Services, Child Protection)Ability to build and maintain strong relationships with partners and networksProven stakeholder engagement skillsHigh-level organisational, planning, and problem-solving skillsExperience in building and maintaining a positive culture for quality and continuous improvementDemonstrated understanding of contractual, service and program compliance in a community services environmentDemonstrated advanced interpersonal skills and advanced written and verbal communication skillsHow to ApplyClick ''Apply Now'' to submit your application.Only short-listed applicants will be contacted.Applicants must have the right to work in Australia.The successful applicant will be required to undergo a National Criminal History check.A medical assessment will be conducted to see if you are physically capable for the role.If you require support with the application process, please contact [email protected] and Diversity We value diversity in all forms and are committed to diversity and inclusion across all we do, building inclusive communities and workplaces where everyone belongs.Child Safety Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.Organisation Context Baptcare (VIC, TAS) is working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA to create a newly merged national care organisation that delivers exceptional support and services across Australia. #J-18808-Ljbffr