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Overview Base pay range: A$55,000.00/yr - A$65,000.00/yr At Centorrino Technologies (CT), we''re more than just techwe''re a community that goes beyond expectations. We''ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We are on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst in Orange, NSW to join our growing team. As the IT Service Desk Analyst, you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems. Responsibilities Work with submitted tickets; resolve some tickets independently and escalate others as needed through collaboration with other teams Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved Communicate with customers through phone, email and chat Provide support on a shift basis covering between 7am and 7pm, Monday to Friday What Youll Bring (Qualifications) Epic customer service skills Passion for helping others and a thirst for knowledge Technology enthusiast Ability to communicate technical information in an easy-to-understand way Amazing time management, strong analytical and problem-solving skills Willingness to contribute to continual improvement Benefits Hybrid working (for majority of roles) with team anchor days to support collaboration Extensive training and development opportunities to enable continual growth Extensive discounts and benefits to maximise your money Choice of IT equipment to support success and access to cost-price tech for personal needs Fun team events to celebrate achievements and connect with colleagues outside work CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Centorrino Technologies. Get notified about new Service Desk Analyst jobs in Orange, New South Wales, Australia. Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr